Important Guidelines to Follow Before Terminating Your Store

Closing your Shoplazza store requires careful consideration and proper planning. However, maintaining a positive reputation with your customers is crucial for the success of your future business ventures. Closing your store on a positive note by fulfilling your obligations to your customers can help ensure that you maintain a positive relationship with them which can benefit your future business ventures.

Here are some important guidelines to follow before closing your store:

Communicate with your customers

It's essential to inform your customers that you're closing your store. You can do this through a newsletter or a blog post on your store website. Let them know when your store will be closing and provide them with any information they may need, such as how to access their accounts or how to redeem any remaining gift cards or coupons.

Fulfill pending orders

Make sure to fulfill any pending orders before closing your store. Your customers have already paid for these products, so it's important to follow through on your commitment to deliver them on time and provide them with the tracking information for shipped orders. If you're unable to fulfill an order, be sure to issue a refund promptly and communicate with the customer about the situation.

Refunds and returns

If you have a return policy, make sure to fulfill any outstanding returns before closing your store. Also, consider how you will handle refunds for any orders that can't be fulfilled due to the store closure. You can set up an automated message or email to inform customers of the closure and provide instructions on how to request a refund. Be sure to communicate clearly and promptly with customers to avoid any misunderstandings or disputes, and remind them of any applicable deadlines for returns or refunds.

Backup your store data

Before closing your store, make sure to export all your essential data, including basic and payment information, staff and card details, shipping address and carrier information, as well as your Google account information. You can easily do this through the Shoplazza admin, which will provide you with an Xlsx file that you can save on your computer. To back up your store data, click here to follow the guidelines.

Cancel your subscriptions and services

If you have any subscriptions or services such as paid Apps connected to your Shoplazza store, make sure to cancel them before closing your store. This will prevent any unwanted charges on your account. Be sure to check for any annual billing cycles and cancel them in advance to avoid any unwanted charges.

Paying your outstanding bills or fees

Settling outstanding bills with Shoplazza is an important step to take before closing your store. This includes paying any unpaid subscription fees, commission fees, and outstanding charges.

To settle your outstanding bills, you can go to the billing section of your Shoplazza account and review any unpaid invoices or fees. Click here to know more about your billing information.


It's important to note that if you have any outstanding bills or fees, you need to settle all outstanding bills. While terminating your store, the system will produce a transaction commission bill based on the store's activity to date and initiate a deduction from your bank card on file.

Close your store

Once you've completed all the steps above, you can close your store from the Shoplazza Admin. To do this, you can follow the steps mentioned in the guidelines here.

Closing your Shoplazza store requires careful planning and consideration. By following these guidelines, you can ensure that you close your store in a professional and responsible manner. Remember to follow all the important steps to avoid any unwanted circumstances. Good luck with your future endeavors!

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