Google Pay and Apple Pay | Fixing checkout display issues at Check out

Integrating Google Pay and Apple Pay enhances your store’s checkout experience, offering customers a fast, secure, and convenient way to pay. These mobile payment options help reduce friction at checkout, leading to higher conversion rates and improved customer satisfaction.

However, after activation, some merchants notice that these payment methods don’t appear at checkout. This is because their visibility depends on device compatibility, browser settings, and payment wallet configurations.

1. This guide will walk you through:

2. Why Google Pay & Apple Pay might not appear

3. How to test and troubleshoot the issue

4. How to ensure customers can use these payment options

Why payment methods may not appear during testing

Even after activation, these payment methods may not appear due to device, browser, or account settings.

• Apple Pay visibility requirements:
  • Works on
    • Apple devices (iPhone, iPad, Mac) using Safari.
  • Won’t appear if:
    • Testing on non-Apple devices (Windows, Android, etc.).
    • Using browsers like Chrome, Firefox, or Edge instead of Safari.
    • The Apple ID is registered in China, as Apple Pay operates differently under Chinese regulations.
    • The Apple Wallet doesn’t have a valid, linked card.

• Google Pay visibility requirements:
  • Works on:
    • Google Chrome or Android devices where the user is signed into Google Pay.
  • Won’t appear if:
    • The customer is using a different browser (e.g., Safari, Firefox).
    • Google Pay isn’t enabled on the Google account.
    • No valid, linked card is stored in the Google Pay wallet.

Troubleshooting with Apple IDs

When testing Apple Pay, avoid using a Chinese Apple ID. Apple Pay operates differently under Chinese regulations and might not function the same way as with non-Chinese Apple IDs. This can give misleading test results. For accurate testing, use an Apple ID registered outside of China.

To troubleshoot and ensure these methods appear correctly for customers:

• Confirm activation: Double-check your store's settings to ensure Google Pay and Apple Pay are set up.
• Check device and browser: Test across devices and browsers to see where these options appear and ensure compatibility.
• Educate your customers: Tell customers in FAQs or checkout info about the requirements for Google Pay and Apple Pay.
• Get feedback: Ask customers about their checkout experience to find any ongoing issues.

By following these steps, you can resolve checkout visibility issues and ensure that customers can easily use Google Pay and Apple Pay. A smooth payment experience leads to higher conversion rates and better customer satisfaction.