FAQs: Migrating from Shopline to Shoplazza

Migrating your store to Shoplazza is simple with the Store Migration app  . Transfer key components of your store, such as product feeds, SEO information, blogs, customer details, order history, and discount codes, all in just a few steps. This tool helps ensure your store data is accurately transferred, whether it's active or inactive content. Below are common questions to guide you through the migration process and address any concerns.

Product migration

Migrating product information from Shopline to Shoplazza involves different data-handling methods. Here are answers to common questions about products:

1. How are logistics settings handled during migration?

If your Shopline product requires logistics, this setting will need to be configured at the SPU (product unit) level in Shoplazza. All sub-products under a single SPU must share the same logistics settings for consistency. After migration, check your logistics setup in Shoplazza to ensure accuracy.

2. Will inventory tracking continue to work after migration?

Yes, inventory tracking will migrate seamlessly. Shoplazza tracks inventory at the SPU level, just like Shopline. Ensure your inventory counts are accurate before and after migration to avoid discrepancies.

3. What happens to product images during migration?

If any sub-products in Shopline lack images, all related sub-products will show no images in Shoplazza. To prevent this, ensure all sub-products have images assigned before migration begins.

Collection sorting

Sorting options for collections can differ when migrating from Shopline. Here’s what you need to know:

1. What sorting options are supported for collections?

Shoplazza supports sorting by product name and update time for smart and manual collections. Below is a table of the supported and unsupported sorting rules. For unsupported sorting options, you’ll need to manually adjust your collections in Shoplazza after migration.

Discount codes

Discount codes can be migrated from Shopline, but there are some limitations. These FAQs cover the key points:

1. What types of discount codes can be migrated?

Only discount codes that require manual entry, like promo codes customers use at checkout, can be transferred. Automatic discounts and free shipping codes are not supported.

2. Can discount codes be updated after migration?

Discount codes can only be migrated once. If you need changes, you’ll have to create new codes directly in Shoplazza.

3. What happens to the usage count for discount codes?

Migrated discount codes are treated as new codes, with their usage count reset to zero. Any unused codes will still be functional, but start fresh.

4. Are customer-specific discount codes supported?

Codes tied to specific customer groups or levels in Shopline cannot be migrated. These codes need to be manually recreated in Shoplazza.

5. How are start and end times for discount codes handled?

The start time for all migrated codes is set to the completion time of the migration. End times will adjust automatically based on your store’s time zone.

6. Will stackable codes still work after migration?

Yes, any stackable codes in Shopline will remain stackable in Shoplazza. Codes marked as non-stackable will also keep their original settings.

Duplicate data

Duplicate data can cause migration issues. Here’s how to handle it:

1. What happens if duplicate data is detected?

Data such as duplicate order numbers, product names, or customer details will not migrate again. Clean up duplicates in Shopline before starting the migration to avoid issues.

2. Can I migrate orders separately from products or customers?

If related products or customers have already been migrated, orders tied to those may not link correctly. To ensure smooth migration, transfer all related data in one batch.

3. Should I delete anything in Shopline after migration?

It’s best to avoid deleting any product, SEO, or album data from Shopline until your migration is complete and your new store is verified. Deleting this data could cause migration errors.

Other common questions

Migrating your store might bring up additional questions. Here’s how to handle common concerns:

1. How do I transfer my domain to Shoplazza?

Add your domain name to your Shoplazza admin and follow the instructions for domain setup. This ensures your domain points to your new store and minimizes downtime.

2. How do I make sure old links redirect to the new store?

Set up a 301 redirect in Shoplazza. This redirect automatically sends visitors from your old Shopline links to the new pages in Shoplazza, maintaining both SEO rankings and customer experience.  Click here for step-by-step instructions.

3. Will migrated orders show up in analytics?

No, orders brought over from Shopline are considered historical data and will not appear in Shoplazza’s analytics dashboard.

4. How is the currency for orders handled?

Orders will be displayed in your Shoplazza store’s currency, which might differ from the original currency in Shopline. Review your settings to ensure accuracy.

5. Can I issue refunds for migrated orders?

Refunds can be initiated, but they won’t process automatically. Refunds will need to be handled manually, either offline or through Shopline.