The Worry-Free Purchase app, powered by Seel , helps protect your customers from common shipping issues like lost, delayed, or damaged packages. Offering this service can improve customer satisfaction, lower shipping complaints, and build trust in your store. It’s a tool that ensures a smooth shopping experience and boosts confidence in your brand.
How it works
When customers opt for the Worry-Free Purchase service, they receive protection for any shipping-related issues. If a package is lost or damaged, customers can contact Seel, the third-party insurance provider, to file a claim. This means you don’t need to handle the claims process yourself, freeing up your time while ensuring your customers receive quick and reliable support.
Key Benefits
1. Enhanced customer satisfaction: Offer protection against shipping issues to improve the overall shopping experience. Customers will feel more secure knowing they’re covered if something goes wrong with their delivery.
2. Reduced risk for customers: With shipping protection in place, customers are less concerned about potential issues, leading to higher conversion rates and fewer abandoned carts.
3. Streamlined your store operations: Since the insurance provider manages all claims, you’re not overwhelmed with shipping-related disputes. This allows you to focus on growing your business and providing better customer service.
4. No additional costs for you: The insurance premium is included in the customer’s payment at checkout, so you don’t have to cover any additional fees.
Important Information
1. Terms of Service: The Worry-Free Purchase app is a third-party service provided by Seel. Review the terms of service before implementing it in your store:
2. Coverage Details:
- Supported currencies: USD, EUR, GBP, AUD, CAD, NZD (based on the currency used at checkout).
- Supported destinations: United States and Canada.
- Additional resources: For a comprehensive overview of the Worry-Free Purchase app, download the Product Introduction PDF .
Setting up the Worry-Free Purchase app
Refer to the guide for installing and configuring the app in Worry-Free Purchase | Set up and Configuration.
Coverage and claims process
Defining the coverage and claims process is key to protecting you and your customers. For detailed information, see Worry-Free Purchase| Coverage and Claims Process (Customer).
Policy terms and premium calculation
Understanding policy terms and premium calculations is essential for managing the service effectively. Learn more at Worry-Free Purchase | Policy status definitions and premium calculation.
Frequently asked questions
For any additional queries, visit Worry-Free Purchase | FAQs.
Examples from leading brands
Many leading brands have successfully implemented the Worry-Free Purchase app in their stores. Here are some examples:
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