FAQs: Migrating from Shopify to Shoplazza

The Store Migration app   makes migrating your store to Shoplazza simple. In just a few steps, you can transfer key store components, such as product feeds, SEO information, blogs, customer details, order history, and discount codes. This tool helps ensure your store data is accurately transferred, whether it's active or inactive content. Below are common questions to guide you through the migration process and address any concerns.

Product Information

This section explains how your product information will be handled during migration.

1. How does product inventory transfer?

If your Shopify products enable inventory tracking, this setting will carry over to Shoplazza. Shoplazza allows overselling, giving you flexibility in managing your stock. Remember that Shopify manages inventory through the SKU (Stock Keeping Unit), while Shoplazza uses the SPU (Standard Product Unit).

2. What about shipping and taxes?

Shopify may not require shipping and tax information for all products, but Shoplazza does. Make sure to have this information ready for each of your products.

3. Will my product images transfer? 

Yes, product images will be migrated. However, if any of your Shopify product variations are missing images, the corresponding variations in Shoplazza will also be without images.

Collection Sorting

Learn how Shoplazza organizes your products and what sorting options are available.

1. What sorting options are supported for collections?

Sorting options for collections can differ when migrating from Shopify. Shoplazza supports sorting by product name and price for both smart and manual collections. Below is a table of the supported and unsupported sorting rules. For unsupported sorting options, you’ll need to manually adjust your collections in Shoplazza after migration.

Discount Codes

This section provides information about migrating your discount codes from Shopify to Shoplazza.

1. Can I migrate all types of discount code?

No, only discount codes that use the "discount code" type in Shopify will transfer. Automatic discounts and free shipping discounts are not supported.

2. Can I migrate a discount code multiple times?

No, each discount code can only be migrated once.

3. Does Shoplazza support discount stacking?

While Shopify allows you to stack discounts, Shoplazza does not by default.

4. Will the usage count for my discount codes transfer? 

No, the number of times a discount code has been used in Shopify will not carry over. After migration, your discount codes in Shoplazza will have zero uses.

5. Will my customer segments be migrated? 

No, customer segments from Shopify won't be migrated.

6. Are all "Buy X, Get Y" discounts supported? 

No, "Buy X, get Y" discounts that use the "discount of X yuan per item" type are not supported.

7. How are the start and end dates for my discounts handled? 

The start date for your discounts in Shoplazza will be when the migration is completed. The end date will be adjusted based on your store's time zone.

Migrating multiple stores

Find out what to consider when migrating multiple Shopify stores to Shoplazza.

1. Can I migrate duplicate data, like the same product in multiple stores? 

No, you can't migrate duplicate data. This includes identical order numbers, product names, and customer email addresses.

2. What if I already migrated some of my data using a different method? 

If you've already moved some of your store data to Shoplazza using a different method, using this plugin to migrate related data could cause problems.

3. Can I delete data from my Shopify store after migrating it? 

No, after you migrate your products, product SEO information, and collections, don't delete them from your Shopify store. Deleting this information in Shopify will cause issues with the migration process.

Website migration

1. How do I transfer my domain name?

First, add your domain name to your Shoplazza admin settings. Then, follow the instructions provided to set up your domain resolution. Click here for detailed instructions.

2. How do I redirect my old links to the new Shoplazza store?

To make sure your old links redirect to the correct pages in your new Shoplazza store, you'll need to set up 301 redirects. You can do this in your Shoplazza admin settings. Click here for step-by-step instructions.

Other FAQs

1. Will my migrated order data be included in Shoplazza's data analysis dashboard? 

No, the data from your migrated orders won't be included in your Shoplazza data analysis dashboard.

2. How are payments handled for migrated orders? 

When orders are migrated, they will be assigned a custom payment method. You can process refunds for these orders in Shoplazza, but no actual funds will be returned to the customer. You'll need to handle these refunds manually outside of Shoplazza or through your Shopify admin.

3. What currency will my migrated orders be displayed in? 

Orders in Shoplazza will be displayed in your Shoplazza store's currency. This might be different from the currency you used in your Shopify store.

4. What happens if I remove items from an order in Shopify before migrating?

If you remove any items from an order in Shopify, those items will still appear as normal in the migrated order in Shoplazza.