Refund an Unfulfilled Order

Merchants can refund orders in an unfulfilled state. There are two ways to initiate a refund.

• Select the unshipped order and refund the order.
• Enter the refund amount for a refund.

After initiating a refund, you can go to the After-sales details to view more refund information.

On This Page

How to Initiate a refund for the unfulfilled order?

How to Initiate a refund for the unfulfilled order?

Start here: SHOPLAZZA admin > Orders > Unfulfilled > Order details

1. On the order details page, click Refund.

2. Select the product to refund, or enter a custom refund amount.

*When selecting refund products, only unshipped products can be selected for refund.

3. Confirm to refund.

4. Go to the after-sales for more refund information.