Merchants can refund orders in an unfulfilled state. There are two ways to initiate a refund.
- Select the unshipped order and refund the order.
- Enter the refund amount for a refund.
After initiating a refund, you can go to the After-sales details to view more refund information.
On This Page
How to Initiate a refund for the unfulfilled order?
Start here: SHOPLAZZA admin > Orders > Unfulfilled > Order details
1. On the order details page, click Refund.
2. Select the product to refund, or enter a custom refund amount.
*When selecting refund products, only unshipped products can be selected for refund.
3. Confirm to refund.
4. Go to the after-sales for more refund information.