Refund an Unfulfilled Order

Merchants can refund orders in an unfulfilled state. There are two ways to initiate a refund.

  • Select the unshipped order and refund the order.
  • Enter the refund amount for a refund.

After initiating a refund, you can go to the After-sales details to view more refund information.

On This Page

How to Initiate a refund for the unfulfilled order?

How to Initiate a refund for the unfulfilled order?

Start here: SHOPLAZZA admin > Orders > Unfulfilled > Order details

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1. On the order details page, click Refund.

2. Select the product to refund, or enter a custom refund amount.

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*When selecting refund products, only unshipped products can be selected for refund.

3. Confirm to refund.

4. Go to the after-sales for more refund information.

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