Guidelines for Solution Partners

Shoplazza is a leading e-commerce platform that offers a wide range of features and solutions to help businesses create and manage online stores. To ensure that its partners deliver high-quality solutions that align with its goals and values, Shoplazza has established a set of solution partner guidelines. In this article, we will explore these guidelines and their importance for both Shoplazza and its partners.

The importance of solution partner guidelines

Solution partner guidelines are crucial for ensuring that partners deliver high-quality solutions that meet the needs and expectations of customers. They provide a framework for collaboration between the company and its partners, promoting mutual trust, respect, and transparency. By setting clear expectations and standards, solution partner guidelines help to minimize misunderstandings and ensure that all parties are working towards the same goals.
For Shoplazza, solution partner guidelines are essential to maintaining the quality and integrity of its platform. Shoplazza's partners play a critical role in ensuring that the platform remains innovative, secure, and user-friendly. As such, it is essential that partners adhere to a set of standards and best practices that align with Shoplazza's values and vision.


Please be advised that any approved Solution Partner found engaging in the actions or behaviors listed below will face disciplinary action, including removal from the approved list, as determined by Shoplazza.

Key elements of solution partner guidelines

Shoplazza's solution partner guidelines cover a range of areas, including technical standards, communication, quality, and performance standards. Some of the key elements of the guidelines include:

Technical standards

Shoplazza requires its partners to adhere to a set of technical standards when developing solutions for the platform. These standards ensure that solutions are secure, reliable, and compatible with the platform's APIs and infrastructure.


Effective communication is critical for successful partnerships. Shoplazza requires partners to communicate clearly and regularly with the company, providing updates on progress, issues, and milestones. The following are some examples:

  • Bullying, harassment, threats, hate speech, abusive or improper language, violent messages, or anything that is otherwise inappropriate as determined by Shoplazza at our sole discretion.
  • Spamming merchants.
  • Publishing or sending malicious content to merchants.
  • Generating false reviews, drafting reviews on a merchant’s behalf, or incentivizing reviews.
  • Misrepresenting your identity, abilities, or property.
  • Promoting non-relevant businesses, websites, or third-party services.
  • Receiving a high volume of merchant complaints.
  • Disclosing sensitive, private, or confidential information pertaining to merchants or other partners.
  • Exporting or copying any merchant information for personal gain.
  • Using or attempting to use another user’s account or information.
Quality and performance standards

Shoplazza places a strong emphasis on providing exceptional customer service and quality. As such, its solution partner guidelines require partners to provide prompt and helpful support to customers, responding to inquiries and resolving issues in a timely and professional manner.

  • Establish a regular communication schedule to keep merchants informed of progress while working on a job.
  • Adhere to the communicated due dates agreed upon with the merchant.
  • Establish mutually agreed-upon expectations before commencing work on a job through a proposal to avoid any potential conflicts.
  • Notify the merchant of any changes in the job or milestones well in advance of the due date.
  • Deliver high-quality work that either meets or exceeds industry standards for jobs submitted via the marketplace.
  • Respond promptly to all jobs.
  • Address the job brief and the merchant's initial concerns in the first response to a job.
  • Provide thorough information on your service capabilities, including relevant examples of your previous work.

Shoplazza requires partners to comply with all relevant laws, regulations, and industry standards. This includes data privacy regulations, intellectual property laws, and ethical business practices.

  • Engaging in the creation of multiple partner accounts to bypass guidelines, gain competitive advantages, or deceive merchants.
  • Exploiting the Partner Program for illegal activities or purposes that are against the law.
  • Introducing additional code, files, or programs that aim to hinder, harm, restrict, or disrupt a merchant's store's sales capabilities, or damage their reputation.
  • Attempting to use, sell, or edit stolen, unlicensed, or trademarked content or violating copyright laws.
  • Demanding extra payments or withholding job deliverables as a bargaining chip for payments beyond the agreed-upon amount stated in the job description.
  • Any actions deemed by Shoplazza to be in violation of our Partner Program Agreement   or Acceptable Use Policy  .

Benefits of adhering to solution partner guidelines

Adhering to Shoplazza's solution partner guidelines offers several benefits for partners. Firstly, it helps to ensure that partners are delivering high-quality solutions that meet the needs and expectations of customers. This, in turn, helps to build trust and credibility with customers, enhancing the partner's reputation and driving growth.
Secondly, adhering to the guidelines helps to build a strong and collaborative relationship between the partner and Shoplazza. By working closely together and communicating effectively, partners can gain valuable insights into the platform's development roadmap and identify opportunities for innovation and growth.
Finally, adhering to the guidelines helps to mitigate risks and reduce costs associated with non-compliance. By complying with relevant laws and regulations, partners can avoid costly fines and legal disputes while also minimizing reputational damage.

Solution Partners requirements

To become a Solution Partner on Shoplazza, interested individuals or agencies are required to meet specific requirements. These include:

  • If utilizing third-party content, work, or software that is not supported by Shoplazza during a job, ensure that merchants are fully informed of all risks, support information, and instructions. Merchants must also have the legal right to use said content, work, or software.
  • When receiving an initial job brief, propose services that align with the service category and the merchant's initial request. It is prohibited to propose services that merchants have not requested or agreed to.
  • All services provided must comply with copyright, trademark, and any other third-party rights regulations and must not violate or infringe upon them.
Profile requirements
  • Your organization, its features, and its capabilities must be accurately portrayed in the marketplace.
  • All content incorporated in your profile and linked service listings must be professional and should belong to your organization.
  • Profiles and linked services offered must be up-to-date and accurate.
  • Profiles and linked services offered must not redirect merchants to external sites or platforms.


In conclusion, solution partner guidelines are essential for ensuring that partners deliver high-quality solutions that align with a company's goals and values. For Shoplazza, these guidelines are critical for maintaining the quality and integrity of its platform and promoting strong, collaborative relationships with its partners. By adhering to Shoplazza's solution partner guidelines, partners can benefit from enhanced credibility, growth opportunities, and reduced risks and costs associated with non-compliance.

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