Adding store policies

The store policy page covers a set of rules that specifically outlines what customers can expect when making a purchase at your shop. The page provides detail on how purchases are processed and the protocols you have in place when an unexpected situation arises.

Providing policies for your store ensures that you, as a merchant, will be clarifying what customers can expect and outlines if anything they might need to pay extra attention to while shopping at your store.

While policies being displayed vary from store to store. There are several important areas you need to cover.

Terms of service

Terms and conditions offer storefront users the capability to set out rules and provide clarity about what should happen when an unexpected situation occurs.

Privacy policy

Your website receives and stores data, and other sensitive personal information. It is important to explain at your store, how data is collected, what data you collect, and the purpose of using this information.

Refund policy

A refund or return policy is a legal document that informs customers how they can manage to take previously purchased products back to you or in exchange for other merchandise.

Managing your Store Policy templates

You can manage the legal information page to display terms and conditions, data privacy, and refund policy by section. Shoplazza has prepared example templates for each of these sections if you are unsure how to create your own policies. You may adjust these templates to make them applicable to your store. Please refer to the steps below:

  1. Head over to your Shoplazza Admin> Settings >Legal and click on the Generate default template button for each section of your policies.  This will generate a default example for you.

Add information to Checkout Pages

  1. You can link this information to the footer of checkout pages so customers can view your policies before they make purchases.
  2. Please refer to your Shoplazza Admin > Online Store > Themes > Customize
  3. After clicking the Customize button, you will be in the Theme Editor.  From the centered dropdown menu, select the Checkout option then click on the Footer block on the left hand side to edit.
  4. Create a name for the policy and select the link target to the corresponding policy.
  5. Click Publish / Save draft to complete and save your changes.


These default templates are examples only and should be adjusted to reflect your own policies.  They are not constituted as legal advice.

Was this article helpful?
3 out of 6 found this helpful



Please sign in to leave a comment.

Live chat