Virtual goods are products that don’t require a logistics provider or tracking number for delivery. Examples include services, digital downloads, and other non-physical items. This guide walks you through how to create a virtual product and mark it as shipped without needing to input shipping details.
Creating virtual products
Virtual products are non-physical items such as digital downloads, services, or memberships. To mark a product as virtual, you simply need to disable the shipping option during setup.
1. Start by creating a product: Go to your Shoplazza admin > Products > All products, then click Create product in the top-right corner.
2. Enter basic product information: Fill in the title, subtitle, and description as needed.
3. Mark the product as virtual: On the right-hand side, under the Attributes panel, toggle off Requires shipping to mark the item as a virtual product.
Shipping virtual goods
Once a virtual product is purchased, you can mark it as fulfilled without entering a logistics provider or tracking number. Virtual products display a “No shipping required” label, and the entire process can be completed with a few clicks from your Shoplazza admin.
1. Open the order for fulfillment: Go to your Shoplazza admin > Orders > All orders, switch to the Unfulfilled tab, and select the relevant order.
2. Begin the fulfillment process: On the order details page, click Fulfill items.
3. Confirm fulfillment details on the Fulfill order page:
- The item will display a No shipping required label under the product name.
- A shipping address is still required but will not be shown to the customer.
- Click Fulfill order to continue.
4. Complete the fulfillment: Click Confirm delivery to mark the virtual product as delivered in your records.
Automatic delivery settings for virtual products
For virtual products, the fulfillment settings need to be adjusted. Currently, under All Orders → More → Order Settings, you can select the "Automatic fulfillment and delivery confirmation for packages without logistical needs" option, so the merchant does not need to manually fulfill the order.
Virtual goods provide a simple, efficient way to deliver non-physical products without shipping logistics. By setting them up correctly and following a clear fulfillment process, you can offer a seamless experience for both you and your customers. This approach also streamlines the management of services, digital content, and other logistics-free products in your store.
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