Learn about customer events reported to Klaviyo by Shoplazza

After you set up the Public API Key for Klaviyo for your store, Shoplazza will synchronize your store's customer behavior data with Klaviyo. Below is the content of the synchronization event.

 

On this page

  1. Viewed Product
  2. Added to Cart     
  3. Started Checkout
  4. Placed Order
  5. Ordered Product
  6. Fulfilled Order
  7. Cancelled Order
  8. Refunded Order

 

1.Viewed Product

 Event data of this action will be recorded when customers view any products on your Shoplazza store.


2.Added to Cart

Event data of this action will be recorded when customers add to cart any products on your store. 

 

3.Started Checkout

Event data of this action is recorded when the customer enters his or her contact and delivery information on the first page of the Shoplazza checkout process and clicks to resume the checkout process.

The data is synchronized with the URL link of the checkout page on which a customer is making a payment for their shopping cart. If a customer opens an email promoting unpaid order fulfillment on a new device, the data related to the URL link of the checkout page associated with that cart will continue to be recorded.

 

4.Ordered Product

Event data will be recorded when customers make an order but individual data is recorded for each shopping cart item.

 

5.Fulfilled Order

Event data of this action will be recorded when the order is ticked as "fulfilled" in your store.

 

6.Cancelled Order

Event data of this action will be recorded when customers create an order in your store then cancel it.

 

7.Refunded Order

Event data of this action will be recorded when a customer completes an order refund in your store (including: partial refund, full refund).

Was this article helpful?
3 out of 3 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Live chat
Reset