Learn how to recover lost sales and improve conversion by tracking and recovering Abandoned Checkouts in Shoplazza. This guide helps you identify incomplete purchases, take action to re-engage customers, and optimize your order recovery process.
Accessing and understanding the abandoned checkouts page
The Abandoned checkouts page includes three key tabs that help you monitor recovery progress and take action on unpaid orders.
1. Head over to your Shoplazza admin > Orders > Abandoned checkouts: This opens the full dashboard for abandoned checkout activity.
2. Abandoned tab: Lists checkouts that were started but not completed. These unpaid orders are still eligible for recovery through follow-up actions.
- Payment status: Typically shown as Pending.
- Recovery status:
- Not recovered: No recovery attempt has been made.
- Email processing: A recovery email is in the process of being sent.
- Recalling: Follow-up actions are in progress.
- Recovery unsuccessful: The customer did not complete the purchase despite follow-up.
- Click Send email or Resend email to follow up and recover the order.
3. Recovered tab: Shows checkouts where the customer returned and completed payment after receiving a recovery message.
- Payment status: Marked as Paid (or Refunded, if applicable).
- Recovery status: Listed as Recovered.
- These orders are ready to be fulfilled through your normal order processing workflow.
4. All orders tab: The All Orders tab shows a complete list of all unpaid checkouts — whether or not they’re eligible for recovery. This includes entries that are still in the recovery process, as well as checkouts where recovery actions aren’t available (e.g., missing contact details).
- Use this tab for auditing, manual follow-up, or gaining a broader view of incomplete purchase activity.
- The Recovery status column in this tab helps you quickly identify which stage each checkout is in:
- Not recovered: No action taken yet.
- Email processing: A recovery email is being prepared or delivered.
- Recalling: Follow-up message is active.
- Recovery unsuccessful: The order was not recovered.
- Recovered: The customer completed the purchase after the reminder.
- Use filters like date range or order amount to identify time-sensitive and high-value checkouts.
Searching and customizing your view
Search filters and display options on the Abandoned checkouts page help you locate specific records and manage data more effectively.
1. Use the filter and search field together:
- Click the All types dropdown to choose what you want to search by (e.g., Order no., Customer name, Order ID, Product tags, SKU, etc.).
- Then type your keyword into the Search orders field. For example, select Customer name and type "John" to display all abandoned orders from customers with that name.
- Press Enter on your keyboard to apply the search.
2. Apply additional filters:
- Set a Min. value and Max. value to filter orders by cart total.
- Use the Created at dropdown to define a specific date range for when the order was initiated.
- After entering any filter values, press Enter to apply them.
3. Edit columns: Click Edit header in the top right to open a full list of available table columns.
- Check or uncheck boxes to control which data fields appear in your view.
- Options include:
- Order no.
- Created at
- Customer name
- Payment status and more
4. Export your data: Use the Export button in the top right to download your current view as a CSV file for reporting or analysis.
Make the Abandoned Checkouts page part of your regular workflow to recover lost sales and improve your conversion rate. Visit your Shoplazza admin today to follow up on incomplete orders, take timely action, and stay ahead on recovery and conversions.
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