Exporting abandoned checkouts is an effective strategy to enhance your business's customer experience and potentially boost sales. This process allows you to delve into the reasons why customers may leave your site without completing a purchase. By understanding these patterns, you have the opportunity to refine your checkout process, making it more efficient and user-friendly.
To export abandoned checkouts from your Shoplazza admin, follow these steps:
1. From your Shoplazza admin > Orders > Abandoned checkouts, click Export.
2. Choose to export All, Matched, or Selected orders. For custom exports, click Custom export field values to pick your preferred field.
3. Click Export to initiate the download.
4. Once the export is complete, download and view/edit the file in a spreadsheet program like Microsoft Excel or Google Sheets.
Orders can only be exported in Excel's XLSX format.
Utilizing the exported data from abandoned checkouts, you can re-engage with customers who left your site without completing their purchases. Strategies may include sending follow-up emails or offering special discounts to encourage them to finalize their orders. This proactive approach not only helps in recovering lost sales but also provides insights for future improvements in your checkout experience. Regularly exporting and analyzing abandoned checkout data is a straightforward yet powerful way to understand customer behavior. It empowers you to make necessary adjustments to your online store, ensuring a smoother checkout experience for your customers and contributing positively to your business growth.