Contacting a Shoplazza store about an order

How do I find my order confirmation URL?

To find your order confirmation URL:

  • Find and open your order confirmation email.
  • In the email, click View your order. You'll be redirected to the store's website where you can view information about your order.
  • Examine the URL in your browser's address bar. Your URL should be similar to the following URL example:


What do I do if I haven’t received my order, or I’m not happy with a product?

If you’re wondering where your order is, or you have questions about a product, then you should contact the store where you placed the order. You can also try tracking your package, if you have a tracking number for it. Make sure that you understand the store’s policies. According to Shoplazza's Terms of Service, store owners are responsible for their store policies and business practices.


What do I do if I don’t hear back from a store?

 If you have tried to contact the store to solve the complaint problem but it does not work, you can contact Shoplazza support after waiting for 3 days without feedback. Due to privacy considerations, Shoplazza cannot provide the progress of the investigation. However, we will contact the store owner within 48 hours of receiving the complaint and be notified of the complaint. Let them deal with it as soon as possible. Shoplazza may contact you to gather more information, but will not provide the progress of the investigation. Within 3-7 days, we will inform the processing results and solutions through contact information.

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