Smart Dispute Fighter is a fully automated dispute-handling solution launched by Shoplazza. Smart Dispute Fighter improves win rates, saves time, and allows you to focus on running your store. This service offers several advantages designed to simplify your business operations and protect your revenue:
- Automatic submission: Once enabled, Smart Dispute Fighter ensures all disputes are submitted on time, so you won't have to worry about missing deadlines or losing money.
- Revenue protection. A service fee of 20% of the winning amount is charged when a dispute is won.
- Industry-leading win rate: The service generates strong evidence based on advanced algorithms, maintaining an industry-leading win rate.
Enable Smart Dispute Fighter Service
1. Access the service: Log in to your Shoplazza Admin, and click Orders > Dispute. Switch to the Smart Dispute Fighter tab, and click Activate now.
2. Agree to terms: Agree to the terms of use in the pop-up window, then click OK.
3. Complete initial setup: A pop-up will prompt you to set up the service after activation. The system automatically fills in the Refund Policy Display Location, Subscription Policy Display Location, and Subscription Policy Screenshot. You can upload the refund policy screenshot or choose to upload it later in the settings of Smart Dispute Fighter.
Introduction to the Smart Dispute Fighter Page
Once the feature is enabled, Smart Dispute Fighter will handle all pending disputes, which will be displayed in the dispute list at the bottom of the page.
1. Dispute dashboard: At the top of the dashboard, you'll find a statistics panel that shows information about the types of disputes, the win rate, and the amount of money recovered for you.
Introduction to the Dispute Details Page
Here's how to navigate the dispute details page:
1. View dispute details: Click on a specific dispute in the list for detailed information.
2. Preview evidence: See the evidence that has been collected. This information is updated periodically as the order is fulfilled.
3. Edit evidence: You can edit or upload information anytime before submitting the dispute. However, if you edit the information, the system will no longer automatically update it.
4. Supplement evidence: Be sure to upload any extra information, such as emails with the customer or proof of delivery, that could help you win the dispute.
5. Toggle the service: The Managed by Smart dispute fighter switch on the right side of the page allows you to turn the Smart Dispute Fighter service on or off for a specific dispute.
Settings instructions
This section will explore the different settings available for Smart Dispute Fighter.
1. Access settings: To change the basic settings, click Settings in the upper right corner of the Smart Dispute Fighter product page.
2. Basic settings: Turn the service on or off in the basic settings.
- Turning the service off: When you turn the service off, any disputes that Smart Dispute Fighter was already handling will still be submitted to you before the deadline. You can turn the service off on the dispute details page if you want to handle a dispute.
- Turning the service on: When you turn the service back on, Smart Dispute Fighter will handle all pending disputes and submit them for you before the deadline.
3. Dispute reply settings: You can save common information, like your refund policy and subscription policy, in the dispute reply settings. Smart Dispute Fighter will automatically use this information when submitting evidence. Most of the information is already filled in for you, but you'll need to upload a screenshot of your refund policy. This can be very helpful in winning disputes about refunds or product issues.
About Billing and Charges
Smart Dispute Fighter operates on a pay-for-performance basis. You'll only be charged a 20% service fee if a dispute is successfully resolved in your favor. No charge is incurred for lost disputes. Billing occurs daily, and any fees are automatically deducted from your Shoplazza payment method. To view your Smart Dispute Fighter billing details:
1. Manage account: In your Shoplazza admin, click on the avatar in the top right corner to access account information and click on Manage account.
2. Switch to additional service bills: Switch to the Bills > Additional service bill tab and locate the bills related to Smart Dispute Fighter.
FAQ
1. When will the Smart Dispute Defense submit evidence?
The Smart Dispute Defense service will submit evidence for you 24 hours before the dispute response deadline.
2. Can I modify the evidence on the dispute details page?
Yes, modify or add evidence that could help you win the dispute at any time before it's submitted. You can also submit evidence that the system can't collect, such as emails with the customer or proof of delivery.
3. Why has the collected evidence changed?
The evidence might change based on the order's status, such as whether it has been shipped. Smart Dispute Defense tracks the order status and updates the evidence accordingly.
4. Can I enable the defense service for only some disputes?
Once you turn the service on, it will handle all pending and new disputes. If you want to handle a specific dispute yourself, you can turn Smart Dispute Defense off on the dispute details page. You won't be charged a fee for disputes you handle yourself.
5. Which channels does the Smart Dispute Defense service currently support?
Currently, Shoplazza Payments is the only supported channel. PayPal and Stripe will soon be supported, and more channels will be added in the future.
6. After the Smart Dispute Defense service submits my defense, can I continue to supplement evidence materials?
No, you can't add any more evidence once the defense has been submitted.
Smart Dispute Fighter is a valuable tool for any Shoplazza store owner looking to simplify dispute resolution and protect their revenue. Smart Dispute Fighter can help you win more disputes and keep your business running smoothly by automating the submission of evidence and using advanced algorithms to build strong arguments.
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