iDEAL is a leading online payment method in the Netherlands, handling around 55% of online transactions. With 13 million users, it’s one of the country’s most preferred payment options. Major payment processors like Stripe, Adyen, and Checkout have integrated iDEAL. By facilitating bank-to-bank transfers and supporting all major Dutch consumer banks, iDEAL is essential for businesses targeting the Dutch market. It’s especially beneficial for online shopping, travel, and higher-risk industries. Here are some of iDEAL’s key features:
- Secure transactions: iDEAL supports full or partial refunds and eliminates chargebacks, ensuring that payments are final and protected.
- Easy to Use: Consumers can use iDEAL without registering and can make payments through their bank’s app.
- Robust security:Payments are secured through email notification, SMS confirmation, or token-based verification. Once verified, payments are guaranteed and cannot be reversed by the consumer.
- Fraud protection: You are protected from fraud as only verified payments are transferred from the consumer’s bank account. You also have the option to cancel a transaction within 30 minutes of the consumer clicking Pay Now.
iDEAL eligibility
You can use iDEAL if your business is located in one of the following regions:
- Hong Kong
- United States
- Canada
Requirements for using iDEAL
To use iDEAL, ensure you meet these conditions:
- Your business must be located in Hong Kong, the United States, or Canada.
- The consumer's shipping address at checkout needs to be in the Netherlands.
- Orders must be EUR currency.
Adding iDEAL to Shoplazza Payments
Follow these steps to add iDEAL to your Shoplazza Payments:
1. Access your Shoplazza admin: Go to Settings > Payments and click the Manage button for Shoplazza Payments to access the payment settings.
2. Add iDEAL: In the Shoplazza Payments settings page, find the Local payment method section, select the iDEAL option, and click Save to apply your settings.
Viewing the customer experience
Here's what your customers will see when they choose iDEAL as a payment option at checkout. It provides a seamless and secure way for them to pay directly through their bank.
Frequently asked questions
Q: What currency is used for iDEAL payouts?
A: The payout currency is the same currency you selected during the Shoplazza Payments sign-up process. This can be checked in the Payout configuration section of the payment settings.
Q: What is the refund period for the iDEAL payment method (full/partial refunds)?
A: Refunds can be requested within 180 days of the original payment transaction. Once a refund is initiated, it takes iDEAL up to 5 business days to complete the refund process.
Q: How are disputes handled with the iDEAL payment method?
A: iDEAL does not have a chargeback process, but full or partial refunds can be issued as needed.
Q: What are the fees for using iDEAL?
A: For Shoplazza Payments merchants, iDEAL fees are as follows:
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Transaction fees:
- 8 HKD per transaction for Hong Kong merchants.
- 1 USD per transaction for US merchants.
- 1 CAD per transaction for Canadian merchants.
- Currency conversion fee: 2% if the transaction currency differs from the payout currency.
- International payment fee: 1.5% for merchants outside the EU. (Note: The UK is considered separately from the EU for these purposes).
By integrating iDEAL into your payment methods, you offer your customers in the Netherlands a trusted, secure, and convenient way to pay. This not only enhances the shopping experience but also builds trust and credibility with your customers, leading to higher satisfaction and potentially more sales. Ensure that your business meets the eligibility criteria and follow the steps outlined to get started with iDEAL today.
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