TikTok Shop ｜ Features

Maximizing your business's reach and enhancing efficiency is essential in today's market. Integrating your Shoplazza store with TikTok Shop opens up a vast audience and streamlines your operations. This step-by-step guide is designed for entrepreneurs eager to leverage TikTok Shop. Follow these instructions to successfully integrate your store and enhance your operational efficiency.

Accessing TikTok Shop in your Shoplazza admin

1. Access TikTok shop: Log into your Shoplazza admin, go to Sales Channels > TikTok > TikTok Shop to access your settings.

2. Ensure visibility: If TikTok isn't listed under your sales channels, add it by navigating to Shoplazza admin > Sales Channels > Add sales channel > Pin to Navigation.

Configuring your TikTok Shop settings

1. Setup: Begin the configuration process by clicking Setup under TikTok Shop.

2. Link your account: Click Connect to start linking your TikTok Shop account.

3. Authorization: In the pop-up, select your account type and proceed to the authorization page by clicking Next. Create a TikTok shop account if necessary.

4. Terms Agreement: Agree to the data usage terms by checking the box and clicking Confirm to install to continue.

5. Finalize Installation: Complete the process by clicking Authorize, which enables the Product synchronization module.

Note

This feature is operational only for U.S. based stores. If located elsewhere, this integration is not supported.

Syncing your products

1. Start syncing and manage products: After setup, initiate the product syncing process. Products typically appear on TikTok Shop within 1-2 hours, depending on the volume and review times. To add products for syncing, go to Manage Products under Product Synchronization in the TikTok sales channel.

2. Selection products: On the Product Synchronization page, choose Add Product to select which products to sync. You have the option to pick from the Product List or Collection List, depending on your store's needs.

3. Confirm syncing: Confirm your selections to start the automatic syncing process.

4. Monitor sync status: Keep an eye on the product sync details list to check the status of each product, whether pending, approved, in review, or rejected.

5. Automatic updates: Any updates made in your Shoplazza store, such as deletions or changes in availability status, pricing, or inventory levels, will automatically update in your TikTok Shop.

Note

Initially, products synced to TikTok Shop are automatically categorized based on the information provided. Modify product categories by navigating to your TikTok Seller Center > Products > Manage Products and selecting Edit for the desired product.

Synchronizing and tracking orders

1. Track synced orders: Filter and quickly access orders originating from TikTok Shop by selecting the Sales Channel: TikTok Shop.

Note

Orders will not sync if the products are no longer available or if your TikTok authorization is inactive.

2. Maintain order consistency: Any changes made in the TikTok Shop's admin regarding orders will reflect in the Shoplazza admin to keep both platforms synchronized.

Understanding the Sync Relationship:

Actions in TikTok Shop	Their impact on Shoplazza
Changing order payment status (e.g., marking an order as paid)	The associated order status will update to reflect this change.
Fulfilling an order (shipping the order)	The fulfillment status in Shoplazza will update to 'shipped'.
Cancelling an order	The associated order status will update to 'cancelled'.
Processing returns or refunds	The associated order status in Shoplazza will not change.

Actions in Shoplazza	Their impact on TikTok Shop
Changing order payment status (e.g., marking an order as fully or partially paid)	The payment status on TikTok Shop will not change.
Cancelling an order in Shoplazza	The corresponding order on TikTok Shop will not be cancelled.
Processing returns or refunds in Shoplazza	The payment status on TikTok Shop will not change.

Note

Due to certain logistical constraints, updates in Shoplazza regarding shipping statuses might not reflect in TikTok Shop.

Adopt these steps to effectively utilize TikTok Shop for your business, enhancing customer reach and improving your sales processes. Ensure you adhere to the specific setup requirements and syncing procedures to maximize the benefits of this powerful platform.