Upon setting up your Shoplazza Payments account, you might receive a notification in your Shoplazza admin or via email indicating that your account has been suspended. This notification may include specific store details or direct you to contact the Shoplazza support team. Note that only the account owner can access detailed account information.
The most reliable source of information for resolving this issue is through the backend notification or email sent to the account owner. It's important to promptly follow all email requests or backend notifications to address the problem. If the provided information is insufficient, don't hesitate to reach out to the Shoplazza support team for assistance.
1. Understanding account freeze: Account freezes can occur due to restricted receipts or payouts. If receipts are restricted, you cannot receive income through Shoplazza Payments until the issue causing the freeze is resolved. If payouts are restricted, your Shoplazza store remains operational, but you cannot withdraw funds to your linked bank account until the freeze issue is resolved.
2. Reasons for account freeze: Account freezes vary and may include information requests, incorrect bank account details, or product eligibility issues. Shoplazza Payments accounts undergo standard review processes, with terms varying by country/region.
3. Freeze after receiving orders: Even after you've started receiving orders, your Shoplazza Payments account may still be subject to standard review processes. While you can begin accepting payments immediately after setting up your account, your account may be frozen if Shoplazza's banking partners request additional information about your business.
4. Account owner's role: Staff members on the account, will not be able to address the account freeze. Only the account owner has the authority to access Shoplazza Payments account details and resolve the freeze issue. However, staff members may receive general backend notifications or emails advising them to contact the account owner.
5. Locating notification emails: If you can't find the email about the account freeze in your inbox, remember to check your spam or junk folder. The email will be sent to the email address provided during Shoplazza Payments enrollment. If you still can't locate the email, contact the Shoplazza support team for further assistance.
6. Protecting against fraud: Before clicking on any links in emails or providing your business and bank information to anyone, take precautions to protect your account from phishing, vishing, and smishing attempts.
7. Customer checkout during freeze: Whether your customers can still checkout while your account is frozen depends on the specific circumstances. If payouts are restricted, your customers can still make transactions, but your order settlement funds won't be withdrawn to your bank account until the freeze issue is resolved. If receipts are restricted, your store won't be able to accept new orders.
8. Resolving freeze and income continuation: To quickly resolve the freeze issue on your Shoplazza Payments account and continue receiving income payments, provide any requested information, and respond directly to any emails sent by Shoplazza. Responding directly to any emails will addressed directly by the Shoplazza Payments team.
Follow these steps and stay proactive to navigate through account freezes smoothly and maintain business continuity on Shoplazza Payments.
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