The TrustDecision Order Chargeback Fraud Prevention app helps protect your business from fraudulent activities and unauthorized transactions. This powerful tool analyzes currency transactions in real-time or retrospectively to identify and prevent chargebacks, refunds, and other illegal financial behaviors. With TrustDecision, you can accurately identify good customers, block bad actors, and safeguard your store's revenue.
App installation
Begin by installing the TrustDecision app from the Shoplazza App Store:
1. Access the App Store: From your Shoplazza Admin > Apps, click Visit App Store.
2. Search for the app: Enter Trustdecision in the search box, then click Add app.
3. Install the app: Click the Install app to complete the app installation.
Register the app
After installing the TrustDecision app, registration is required to access its full range of features. The registration process involves entering business details and submitting the form to activate fraud detection and order analysis. Completing this step ensures the app starts assessing transactions and providing fraud prevention insights immediately.
Transaction overview
The Transaction Overview page serves as a central hub for managing and analyzing order data. You can monitor transactions, filter data by date or order ID, and view essential order summaries. The ability to analyze order details helps determine whether a transaction is legitimate, fraudulent, or requires further verification. Customizing table headers and accessing log overviews ensures that transaction monitoring remains efficient and well-organized.
Review management
Setting up review rules allows you to manage flagged transactions effectively. Custom rules can be created to determine which transactions require additional verification, ensuring suspicious activity is detected early. You can assign specific review personnel to handle these cases and monitor their efficiency. Keeping track of how reviews are processed helps ensure a smooth fraud prevention workflow.
Task center
The Task Center helps you manage fraud detection tasks efficiently. It allows you to filter, assign, and claim tasks related to order verification. Organizing flagged transactions in one place ensures that fraudulent activities are addressed in a timely manner.
My tasks
This section lists transactions assigned to you or your team for review. Tasks can be processed by reviewing order details and submitting a decision. If additional assessment is required, tasks can be returned for further evaluation before making a final decision.
Association graph
The Association Graph helps you visualize connections between transactions, customers, and behaviors. Mapping out these relationships makes it easier to detect fraudulent group activities and suspicious patterns. By identifying potential fraud rings, you can take proactive measures to protect your business.
Data dashboard
The Data Dashboard provides insights into store performance by analyzing transaction data based on payment methods, customer location, and device usage. Monitoring these factors helps you refine fraud prevention strategies and make data-driven decisions to improve security.
Configuration management
Customizing fraud detection settings allows you to refine how transactions are flagged. You can manage blacklists and whitelists, set up sampling rules, and adjust detection parameters to match your business needs. Defining these settings ensures that legitimate customers are not mistakenly flagged while high-risk transactions receive additional scrutiny.
Contact TrustDecision support
For more help with using the app, please contact the TrustDecision app provider. Click to visit the TrustDecision official website.
The TrustDecision Order Chargeback Fraud Prevention app offers a comprehensive solution to combat fraud and protect your business. By implementing this app and utilizing its features effectively, you can minimize financial risks, improve customer trust, and enhance the overall security of your online store.
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