Resolving app crash issues

If the app crashes, there are a couple of things you can do to get it back up and running. Here are two common solutions:

Force quit the app

Forcing the app to quit and restarting it can often solve minor glitches. This will help you figure out if a simple restart will fix the problem or if you need to look further into the issue.

Note

Make sure that the app has been updated to the latest version before digging deeper into the problem.

Update the device's system to the latest version

Updating your device's system can fix bugs or compatibility issues that may be causing the app to crash. Developers often release updates to resolve such issues, so it's a good idea to keep your app and system up to date. Here's how to update your device:

For iOS devices: Navigate to Settings > General > Software Update.
For Android devices: Navigate to Settings > System > System update. If you can download the latest version, please follow the steps on your device and then test the app again.