Klarna is a direct and secure payment method. With Klarna Pay Later, Klarna Pay Now, and Klarna Slice It, your customers can choose to pay for their orders through a variety of options. These different payment options allow customers to pay immediately, by invoice or in installments using a direct debit or credit card.
Klarna is only available for merchants in the following countries/regions: North America (U.S. and Canada) and Europe.
You can learn more about the steps to activate Klarna in Link Klarna with Shoplazza.
Link Klarna with Shoplazza
1. From your Shoplazza admin, go to Settings > Payments.
2. Click Add payment method/Manage, then click Search by payment method/Search by payment provider.
3. Navigate to Klarna, then click Activate.
4. Fill in the detailed Klarna account information.
5. Click Activate to start using Klarna as your payment provider.
You can enable auto-syncing tracking numbers to Klarna.
Klarna Pay Later
Klarna Pay Later is a buy now pay later invoice payment method. By choosing Klarna Pay Later as a payment method, customers agree to pay for their purchases at a later date. Customers can sometimes choose between a two-week or two-month repayment plan, with Klarna advancing the funds for the order.
Where you can receive payments with Klarna Pay Later
Klarna Pay Later is available for merchants selling in Euros in Austria and Germany and in Sweden in SEK or EUR.
Get paid manually with Klarna Pay Later
In your payment settings, you can choose to be paid automatically when an order is placed, or manually within 28 days of the order being placed. By default, payments are automatically obtained. When you get paid, Klarna provides the funds to you immediately and emails the customer a link. Customers use this link to pay Klarna for their orders. They can pay for their order within up to 14 days, depending on what they chose at checkout.
Customers also have up to 14 days after receiving an order to decide whether to keep the product under Klarna's Buyer Protection Policy . If you offer your customers the option to pay with Klarna, set up your payment settings to get paid manually and wait until the order shipped out before getting paid. If you use this workflow, the time customer receives the payment link will be closer to the time they receive the order, and the 14 days they need to pay for the order is closer to the 14 days it takes to decide whether to leave the product of the order. In addition to manually capturing payment, it may be necessary to clearly communicate your shipping timeline to ensure customers are aware of any possible issues that may not be fully aligned with this payment method.
If you don't get paid within 28 days of the order being filled, the payment will expire and be forfeited.
Klarna Pay Later Customer Experience
Klarna Pay Later is only available for customers in Austria, Denmark, Finland, Germany, Netherlands, Sweden and the UK.
After selecting Klarna Pay Later, customers will be redirected to the Klarna website to choose when to pay for their order.
If the customer mistakenly transfers the outstanding balance directly to you instead of Klarna, you must cancel the order and issue a refund. Then, replace the order with a duplicate draft order marked "paid" (because the customer has paid you in full) and archive the order. This action allows Klarna to receive a refund and cancel its own invoice. This also ensures that your sales statistics and inventory are back to the correct values.
If you do not follow this process, Klarna will continue to collect outstanding funds from customers. If customers choose to pay for their order over a longer period of time, they will be charged an additional fee.
Klarna Pay Now
Klarna Pay Now enables customers to pay for orders using their online banking details. Klarna Pay Now connects with the customer's bank account and the funds are debited from their bank account immediately. You'll receive funds the next time you have an income payment.
Where you can receive payments with Klarna Pay Now
Klarna Pay Now is available for merchants selling in Euros in Austria and in SEK or EUR on Sweden.
Get paid manually with Klarna Pay Now
You can manually capture your authorized Klarna Pay Now payments. Orders paid with Klarna Pay Now will not be automatically received if you have set up your settings to get paid manually. To get paid, please manually post the payment as soon as it is authorized.
Klarna Pay Now Customer Experience
Klarna Pay Now is only available for customers in Austria, Denmark, Finland, the Netherlands and Sweden.
After customers choose Klarna Pay Now, they will be redirected to Klarna's website to pay for the order. If your customer is using this payment option for the first time, the Klarna website will prompt the customer to sign up with their credentials, or log in to their account and pay for the order using their linked bank account.
Klarna Slice It
With Klarna Slice It, you can offer your customers the option to pay for their orders through financing. Customers can pay the outstanding amount in installments over a period of 6 to 36 months, with or without interest. Klarna Slice It assumes any fraud or financial risk that arises at any time during the provision of this payment option to your customers.
Where you can receive payments with Klarna Slice It
Klarna Slice It is only available for Swedish merchants selling in SEK or EUR.
Get paid manually with Klarna Slice It
You can manually capture your authorized Klarna Slice It payments. Orders paid with Klarna Slice It will not be automatically received if you have set up your settings to manually get paid. To get paid, please manually post the payment as soon as it is authorized.
Klarna Slice It Customer Experience
Klarna Slice It is only available for customers in Austria, Denmark, Finland, Germany, the Netherlands, Sweden and the UK.
Once a customer selects Klarna Slice It, they will be redirected to Klarna's website to choose the installment method they would like to use to pay for their order.
The system completes a credit check to assess your customer's eligibility for financing and its available monthly installment payment options. Actual payments will be captured at a later time. Payments will be made in the Klarna app or customer portal via other payment methods such as credit cards. Your customers also have the option to link a bank account to their Klarna account.
If your customer chooses Klarna Slice It, it may incur some additional fees. To learn more about additional fees, visit Klarna for details.