Order Management

Orders

SHOPLAZZA admin divides the orders into four categories, which are "Unfulfilled", "Abandoned checkouts", "After sales", and "PayPal dispute". It supports the merchants to search orders, add tracking numbers, view shipping details, update shipping status, cancel orders, export orders, and import tracking numbers in bulk.

Unfulfilled Orders

The Unfulfilled section provides a variety of search filters and statuses to help merchants search for orders to improve order management efficiency.

Search for recovered orders

SHOPLAZZA admin will set up a “recovered” tag for orders that have been successfully recovered. Merchants can search for recovered orders by filtering the "recovered" tag in unfulfilled orders.

View Details of Unfulfilled Orders

Viewing the details of unfulfilled orders can help merchants better understand order information.

Fulfill the Order

After the order is fulfilled, customers can track its shipment details.

Export Unfulfilled Orders

Exporting unfulfilled orders helps merchants better view and manage order details.

Bulk Import Tracking Numbers

After shipping the ordered products, the merchant can export the order file. Find the corresponding shipped products in the order file, and then fill in the shipping tracking number and the carriers in bulk. After re-importing the order file, the system will update the shipping status from "unfulfilled" to "fulfilled."

Change Order Information

When customers fill in the wrong order delivery information, you can help to change the delivery information in time to ensure successful delivery.

Abandoned Checkouts

The abandoned checkouts provide a variety of search filters and statuses to help merchants search for orders to improve order management efficiency.

View Abandoned Checkouts Details

Viewing the details of abandoned checkouts can help merchants better understand order information, recover customers without delay, and improve order conversion rate.

Sending Recovery Email

Timely recovery of abandoned checkouts will improve order conversion rate.

Exporting Abandoned Checkouts

Exporting abandoned checkouts helps merchants to better understand order details.

After sales Order

The After sales section provides a variety of search filters and statuses to help merchants search for orders to improve order management efficiency.

View the Details of After Sales Order

Viewing the details of after-sales orders can help merchants better understand order information to provide timely after-sales service.

Initiate a Return of COD Rejected Orders

Merchants can initiate return/refund for the after-sales orders and provide other after-sales services. When customers who pay for the orders by cash on delivery do not confirm after the products have been fulfilled for a while, merchants can set up order status as “Returned” after canceling the orders.