Checkout
- What is the difference between the third-party payment providers and the credit card?
- Why can't the province be selected at checkout page?
- Where can I set up the COD express checkout page?
- Where do customers fill in coupon code when they place an order?
- How to remove PayPal on the checkout page？
- Can the collected information on the Checkout page be changed?
Analytics
- Which social media platforms will be recognized when analyzing visitor sources?
- What does the Interaction Source Mean?
- What is the difference between total sales and net sales?
- Can I download the historical sales volume of the product in Shoplazza admin?
- Where can I view the total refund amount of my store?
Theme
- Can I preview the theme customerization after saving the draft?
- Do the theme settings of the theme editor take effect on the sections in Additions?
- Why the three-level directory of navigation setting can not be displayed?
- How to Quickly Switch Pages in the Theme Editor?
- How to set up the sidebar of the theme editor to the right?
- Why Can' t I Create Theme Pages in the Theme Editor?
Products
- How do I display or hide the date on reviews?
- Will the order of the variants in the table be out of order if I use a table to import products?
- Can I import collections into the CSV table exported from Shopify?
- How is the Add-to-cart rate of product details calculated?
- Why is there no response when clicking Save after deleting the product image?
- Why is the product price in the order list inconsistent with the that one in products list?
Customer Management
- How to set a discount code for abandonment checkout recovery emails?
- How to set up recovery email?
- Is the order recovery email sent automatically by the system?
- Why did customer not receive the order confirmation email or the shipping update email?
- How do customers change the login password of the member center?
- If customers forget their password after registering in the store, what can they do?
Account Management
- Are there any format requirements for local upload in the Files? What are the requirements for URL upload?
- How will the commission be settled if the commission fee is less than 50$ and the store plan expires?
- How is the company name on Invoice generated?
- How can I add a new store?
- Can I reset the login password for my SHOPLAZZA account?
- How can I switch the account language for my store admin?
App Store
- Which credit card payment platforms do the Forter and Riskfiled App support?
- Will the operation in the Store Migration App be recorded in the Activity log?
- Will the previously migrated products be migrated repeatedly in the Store Migration App?
- After the Klaviyo is installed and linked, which email address will be synchronized?
- Is the Multi-language Settings App based on the store's default language or the previous language it switched to?
- How many Ad accounts can Facebook Data Assistant links to?
Marketing
- How long does it take to automatically update synchronized products in TikTok Shopping?
- How do I comprehend "It is recommended to use an external domain for GMC advertising." in the Shopping Ads App?
- Why is there no product information in GMC after product precheck is enabled?
- How can I review the result of Flash Sales?
- Is the content of the discount with purchase campaigns generated by the system by default? Can it be customized?
- How to set up the Buy X items get Y % off？
Store Setups
- Will the store admin automatically switch the store's time zone according to day light savings?
- What is the difference between the two linking methods of PayPal one click authorization linking and via API key linking?
- Why are the PayPal "Personal Account" and "Business Account" entries in the admin of my store disappearing?
- Are there any free images available for my store customization?
- Is there limit to upload images and videos to Stock media assets?
- How do I bind my credit card to pay for the subscription fees and commission fees?
Order
- What does "Overselling" mean?
- What is interaction source for an order?
- Why is the number of unfulfilled orders in All tab lower than the number of orders successfully recovered?
- When can a customer cancel an order at the store?
- Why is the order information on the store order details page inconsistent with the order information displayed in the the store admin?
- What is the solution to retrieve the order if it was deleted by accident?