Restock the inventory

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Inventory Restock When Cancel Unfulfilled Orders

Inventory Restock When Refund Unfulfilled Orders

Inventory Restock When Cancel Unfulfilled Orders

If merchants need to cancel orders when the orders are unfulfilled, during the order cancellation process, merchants can select to restock the inventory that has not been shipped yet.

1. Start here: SHOPLAZZA admin > Orders > Unfulfilled > Order details

2. On the order details page, click Cancel Orders.

mceclip0.png3. Enable Restock unfulfilled items and click Cancel order to complete the setup.

mceclip1.pngInventory Restock When Refund Unfulfilled Orders

When merchants refund unfulfilled orders, they can select the unfulfilled orders and set up an inventory restock for the order.

1. Start here: SHOPLAZZA admin > Orders > Unfulfilled > Order details

2. On the order details page, click Refund.

mceclip3.png3. Select the product to refund.

4. Enable Restock unfulfilled items when refunded.

mceclip4.png

Note

*The inventory of fulfilled orders cannot be returned.

*If the inventory of unfulfilled orders has been returned when orders are canceled, merchants are not allowed to enable inventory restock for these orders after cancellation.

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