WhatsApp & Chat Buttons is a customer service tool that helps merchants add instant communication entry points to their independent stores. Merchants can add WhatsApp and other chat or contact buttons to store pages, and customize the display style and position of the buttons, allowing customers to quickly contact the merchant through the corresponding entry points when browsing products, viewing orders, or encountering after-sales issues. The tool supports multiple communication channels and is optimized for mobile shopping scenarios, helping merchants centrally display different contact methods and providing customers with a convenient way to get in touch.

Installation & Setup

1. Install WhatsApp & Chat Buttons

Open the App Store in the Shoplazza admin, search for WhatsApp & Chat Buttons   , click Install, and authorize your store information in the app.

2. Choose a template

Choose a template, click it, and then click “Continue with this template.”

3. Customize your widget

• Select the “AI Customizer” menu and create your widget with AI by entering your request, or select the “Customizer” menu to create it manually.

• In the Customize tab, click “Add New Widget” and choose “Chat buttons.”

• In Basic Settings, add and manage the platforms for your chat buttons and select a general icon.

• In Advanced Settings, set the widget layout width, gap, and position on the screen.

• In the Appearance tab, customize the design and layout of the chat buttons.

• In the Templates tab, change the widget template.

• Go to the Translation tab to manage how content is displayed in different languages.

• If you need help, select the Support menu and send your question.

After finishing all customization, click “Save & Continue.”

4. Set display conditions

On the second step, set when and to whom the widget is shown. After finishing the settings, click “Save & Continue.”

5. Preview and publish

On the third step, check the widget preview and click “Publish campaign.” The widget will start showing to visitors right away.

6. Use the app dashboard

In the app admin panel, you can manage created widgets and review key performance information.

• Widgets menu: Find all created widgets, edit, delete, or preview them, and create new widgets.

• Analytics menu: Track key statistics such as Widget Views, Chat Btn Clicks, and Top Widgets.

• Recommended Apps menu: View a list of Plumspace applications.
• Dashboard menu: View the necessary information in one place.

For additional information or assistance, contact hello@plumspace.co.