Exporting After-Sales orders

Exporting your after-sales orders from Shoplazza is a straightforward process that offers valuable insights into your sales data. This information is instrumental in understanding customer behavior, identifying sales trends, and making data-driven decisions. This guide provides a simple step-by-step approach to export after-sales orders from your Shoplazza admin, allowing you to analyze your data effectively.


1. From your Shoplazza admin > Orders > After sales, click Export.

2. Choose to export All, Matched, or Selected orders.

3. Click Export and download a file.

4. Once the export is complete, you can download and view/edit the file in a spreadsheet program like Microsoft Excel or Google Sheets.


Orders can only be exported in Excel's XLSX format.

5. Below is a description of each header title in your CSV file for after-sales order data from Shoplazza:

  • After-sales Order NO: This column records the unique number assigned to each after-sales service case.
  • Create from: Indicates the origin of the order, such as an online store, mobile app, or other platforms.
  • Created at: The date and time when the after-sales order was created.
  • Placed: The date on which the original order was placed by the customer.
  • Order No: The original order number associated with the after-sales case.
  • Customer Name: The name of the customer who initiated the after-sales service request.
  • Total: The total amount of the original order.
  • Number of Items: How many items were included in the after-sales order.
  • Tipping: Any additional gratuity given by the customer.
  • Payment Method: How the customer paid for the original order.
  • Country / Region: The country or region where the customer is located.
  • Discount Code: Any promo or discount codes applied to the original order.
  • Order Tags: Labels or keywords associated with the order for categorization or tracking.
  • Refund Status: The current status of any refund process associated with the after-sales order.
  • Refunded: The amount that has been refunded to the customer.
  • Email: The customer's email address.
  • Device Type: The type of device the customer used to place the original order.
  • Delivery Method: How the after-sales order is being or was delivered.
  • Note: Any additional notes or special instructions related to the after-sales order.
  • Order Discount Details: Specifics about any discounts given on the order, potentially including reasons or amounts.

This process is essential for managing your post-sale operations, improving customer satisfaction, and ensuring a smooth workflow. Regularly exporting and analyzing your after-sales data is a strategic approach to grow your online business and maintain customer loyalty. Remember, having a clear understanding of your after-sales data is a step towards building a successful and customer-centric online store.

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