When an order is refunded or canceled, you will see that order in the After-sales order section of your Shoplazza Admin. The order can be further processed from the After-sales order section and keep the previous record attached to it.
Searching After-Sales orders
1. From your Shoplazza Admin > Orders > After Sales.
2. In the After-sales order section, orders are divided into four categories based on the order status (Pending, Processing, Complete, and Closed).
3. You can search After-Sales orders by different search filters. After clicking Search, the required order will be displayed on the page.
- Search filters include:
| Order Number | Customer name | Order ID | Title |
| Product Tags | SKU | SPU | Order Tags |
| Phone Number | Visitor IP | Source | |
| Delivery Methods | Vendor | Tracking Number | Discount Codes |
| Special Delivery Note | Payment Method | Transaction ID | Order Amount |
4. You can also edit the header field of the order list to show the filtered orders.
Viewing After-Sales Order details
1. From your Shoplazza Admin > Orders > After sales, choose the order for which you want to view details.
2. On the order details page, you can find
- After service order information (Processing time and Remarks)
- Order information (Subtotal, Shipping, Tax, Total price, Total items, and Tags)
- Customer information (Name, Email, Phone number, Order history, Items purchased, Total spent to date and Customer tag)
After-Sales order section helps you complete order processing after an order is canceled or refunded. You can keep a transparent history attached to your orders.
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