Understanding Shoplazza Payments Failures

This article helps you understand why a Shoplazza Payment might fail. We've compiled common error codes and their explanations to help you resolve payment issues effectively.

Finding the Error Code

It's easy to locate the error code for a failed payment:

1.Access your order list: Log in to your Shoplazza admin and go to Orders>Abandoned checkout.

2. Filter for failed payments: In the All orders tab, under the Payment Status column, filter the list to show orders with unsuccessful payments.

3.View the order timeline: Click on the order to see its details. Scroll down to the timeline section to view the specific reason for the payment failure.

Common Failure Reasons

There are a few common reasons why a Shoplazza Payment might fail.

Error Code	Description
card_declined	The card issuer rejected the request for unknown reasons. Consumers are advised to contact the card issuer.
payment_intent_authentication_failure	The card was not authenticated.
card_declined_fraudulent	This payment was declined due to suspected fraud.
card_declined-do_not_honor	The card was declined for unknown reasons. Consumers are advised to contact the issuing bank.
card_declined-transaction_not_allowed	The card was declined for unknown reasons. Consumers are advised to contact the issuing bank.
declined-card_not_supported	This card is not supported for this purchase type.
card_declined_generic_decline	The card was rejected for an unknown reason. It may be that the payment was blocked because the Dian Xiaowei function was enabled. Merchants can check whether Dian Xiaowei has been enabled. If not, it is recommended that consumers contact the issuing bank to handle it.
card_declined-insufficient_funds	Insufficient funds on the card.
declined-try_again_later	The card was declined for unknown reasons. Consumers are advised to contact the issuing bank.
payment_params_invalid-incorrect_cvc	Incorrect CVC number.
expired_card	The card has expired.
lost_card	The payment was declined because the card was reported lost.
stolen_card	The payment was declined because the card was reported stolen.
withdrawal_count_limit_exceeded	The customer has exceeded his bank card balance or credit limit.

By understanding these common error codes, you'll be better equipped to assist customers with payment issues and ensure a smooth checkout experience.