Prescription Lens app: Multi-language support｜Contact Lenses

You can offer your customers different languages to navigate the lens fitting workflows. We support English, Spanish, French, German, and Simplified Chinese.

Changing the language

1. Navigate to the multi-language section: By default, the language is English. In the app, go to the Multi-language tab and choose your desired language from the dropdown menu.

2. Translate content example: If you want to translate the content into Spanish, you have two options:

• Using automatic translation: Click Automatic translation to fill in machine-translated Spanish text in the corresponding boxes on the right. You can then review and refine the translated content.

• Entering self-translated content: Manually fill in your self-translated Spanish text in the corresponding boxes on the right.

Adding customer service email in the No-Match lens prompt page

By default, the system automatically uses the email configured for ‘Customer service email’ in your Shoplazza Admin > Settings > Store information. This feature is located in the Filter Conditions section found in the Multi-language module within the app. When customers encounter a situation where no lens matches their selection, the no-match lens prompt page will display a clickable email address, allowing them to contact you directly for assistance.

To update your customer service email:

1. Go to Admin > Settings > Store information. Ensure the Customer service email field is correctly filled out with the email you want to use for customer communications. Any changes made here will automatically reflect on the no-match lens prompt page.

By offering multiple language options, you enhance the user experience, making it easier for customers to navigate and complete the lens fitting workflows in their preferred language.