V3.1.5 Version Update

1.【Optimization】Optimization on the "Return" feature

Background info：

• The current "return" feature has several issues: it doesn't support partial returns, can't handle batched deliveries, lacks the option to select a return warehouse, doesn't allow return reason input, and lacks return packages tracking. Also, there's no inventory restocking at return locations. To address these issues, we have already made optimizations to this feature.

Optimization objective：

• We have improved the return process for different business needs.

Usage path：

• Log in to your Shoplazza admin, go to All orders > you can initiate a return for "Delivered" orders
• Go to After sales > find the corresponding order > click "Returned" > select the returned package > operation completed

Interface screenshot or GIF：

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Unfulfilled orders don't offer return options, you can cancel the order directly and restock the unfulfilled items.

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For 'Fulfilled orders,' the system will generate corresponding packages, you need to comfirm the receipt of the package before initiating a return.

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1. Click 'Return items' to enter the return details page

2. Select and confirm the return quantity of the items that will be returned.

3. For items that need to be shipped, upload the shipping label as a PDF or image, along with the tracking number. This allows you to track the package directly through the Shoplazza platform. If the item is a digital product, just select "No shipping required".

4. Select the 'Return location', the inventory will automatically be restocked at that location after the return is completed.

5. You can specify a "Reason for return". This will assist in future analysis to determine if the return was due to issues with the product, service, or shipping.

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After a return is successfully initiated, the system will generate returned package information under the corresponding 'Fulfilled items'.

• You can click 'Cancel the return' to cancel the return operation.
• If you need to continue with the return, once the return package reaches its destination, go to 'After sales' and click 'Returned' on the corresponding order.

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1. Find the corresponding returned order in the 'After sales' section.

2. Click 'Returned' and select the corresponding return package in the pop-up (one shipped package can be split into multiple returns, creating several return packages).

3. After return confirmation, the returned quantity will be restocked to the selected return location.

• Please note that the return items will not be restocked to the return location when initiating a return, but only when a return is confirmed and completed.

2.【Optimization】Optimization on the "Refund" feature

Usage scenario：

• Previously, the "refund" and "return" features were combined on the same page, causing confusion for merchants who thought initiating a refund also initiated a return. Additionally, if a refund amount was adjusted (for example, reducing the product refund or refunding shipping costs), the product wasn't removed from the order, and it couldn't be selected for future refunds (as the system would classify it as a custom refund).

Optimization objective：

• Refunds and returns are now two independent processes. This allows for situations where a refund is given without a return, a return is made without a refund, or both a refund and return take place.
• Even when the refund amount or shipping fee for a selected product is adjusted (thus removing the product from the order), you can still select other products for a refund in the future.

Usage path：

• Log in to your Shoplazza admin, go to All orders and find the corresponding Paid order to initiate a refund.

Interface screenshot or GIF：

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For orders that are 'Paid', you can process a refund on any paid item of the order.

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1. The "Return all" option, which was previously in the refund details page, has been separated into its own function and removed from its original location.

2. You can choose to refund unfulfilled items, and adjust the refund amount or partially refund the shipping cost for these items. Once refunded, the item will be removed from the order, but you can still select other items for future refunds.

3. You can specify a "Reason for refund". This will assist in future analysis to improve product or service quality.

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• After a successful refund on an unfulfilled item, it will be removed from the order and will not be supported for fulfillment.
• Additionally, you can view every refund amount and its reason on the 'Refunded' section.

3.【New】New app: GeoPin Address

Usage scenario：

In many Middle Eastern countries, such as Saudi Arabia and the UAE, the traditional address system isn't as precise as in Western countries. It often includes vague descriptions and landmarks instead of specific street names and house numbers. This can make it difficult to locate exact delivery addresses, which can impact the efficiency of e-commerce deliveries and the overall customer experience.

With GeoPin Address, users can pinpoint their exact location on a map. This allows delivery personnel to find the delivery location accurately, improving delivery efficiency and enhancing the user experience.

Usage path：

• Log in to Shoplazza admin > go to App Store > Search GeoPin Address > click Download

Function：

• Home: Users can see the account balance, feature usage cost overview, and can process a recharge to the account balance.
• Data dashboard: Users can view the feature usage details.
• General settings: You can set up1 the app's supported countries/regions, a balance alert, and a feature usage limit to avoid overspending the account balance.

Interface screenshot or GIF：

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Home：

Data dashboard:

General settings:

• App link  

4.【New】Account Restriction Handling

Background info：

• In cases of transaction processing issues, particularly when a merchant's payment account is restricted or banned, our system can automatically detect and handle these situations. This allows merchants to respond quickly when problems arise, reducing potential losses as much as possible.

Usage path：

• Log in to your Shoplazza admin, go to Settings > Payments > and find Advanced Setting
• You will see the Account Restriction Handling feature at the end of that page. Follow the instructions to add payment provider and set error code > select the handling actions and click 'Save'.

Feature introduction：

• When a transaction fails and generates a specified error code, the system identifies this as an abnormal situation. It then automatically helps the merchant by carrying out the actions that the merchant has pre-selected. Including:Send an email notification to the merchant's email.
• For credit card payments, you can select:
  • Automatically switch to alternate payment channels or retry existing ones for receiving payments.
  • Automatically enables PayPal Basic Credit and Debit Card to process credit card payments.
  • If the above actions are not carried out, the system will automatically deactivate the credit card payment channel.
• For PayPal or other local payment methods, you can select:
  • Automatically deactivate this payment channel.
• After the actions are carried out, merchants can check the time of the issue and the actions performed in 'Handling Record'.

Interface screenshot or GIF：

Screenshots

Usage path:

• Settings - Payments - Advanced Setting

• Account Restriction Handling

Feature introduction:

• Add payment provider and set error code

• Select the handling actions and save.

• View the handling record. It will display the latest record by default. Click "View more" to look over

FAQ

1. Q: Can the system identify and handle other anomalies, such as network fluctuations or occasional issues with payment channels?

A: No, it can't. This is because these sporadic issues often can't be accurately identified and they might resolve themselves quickly. If we were to switch or disable functions in response, it could potentially have a significant negative impact.

2. Q: Why can't PayPal and other local payments be automatically switched?

A: Credit cards have a certain level of interchangeability, and most channels support credit card payments. However, for PayPal and other local payments, it's less common for the same payment method to be supported by different payment channels.

3. Q: Why isn't disabling this function recommended?

A: Disabling it directly might cause some buyers to lose interest in making a purchase and abandon their checkout. In such cases, because the buyer hasn't placed an order, there won't be any order record in the Admin, eliminating the chance for a recall.