V2.3.4 Version Update EN

1. Updated: Optimized creating orders in your admin-Convenience for Middle Eastern customers

Usage scenarios:

When working with Middle Eastern customers, you might notice that they prefer to connect with you through channels such as phone calls, emails, or even face-to-face video chats before placing an order. This personalized communication allows them to discuss products, negotiate discounts, or ask questions.

Once you have all the details, you create the order in your store admin. But there are some challenges:

• Difficulty with selecting a specific market: If you sell products at different prices for various markets, you'll need to match the price with the customer's market when creating an order. Currently, the system doesn't allow selecting a specific market for an order, so the order defaults to the primary market price and currency. This confusion might discourage Middle Eastern customers from purchasing.
• Lack of ability to select a specific customer: All purchased customers' information is in the Customer management section, but without the ability to select a specific customer when creating an order, you have to enter the shipping information each time. It's not very efficient.

The goal of this enhancement is to make these tasks more manageable and create a smoother experience for both you and the Middle Eastern customers. By addressing these concerns, shopping becomes a more intuitive and enjoyable process.

Usage path:

From your Shoplazza admin > Orders > Unfulfilled, click Create order.

Feature overview:

1. Selecting a sales market

Begin by choosing the sales market, as it's key in determining:

• Products available for sale.
• Product pricing.
• Applicable currencies.

You also have the flexibility to change the selected sales market. Once you've made a choice, you can start adding products to the order.

2. Customer information input

After picking the products, it's time to fill in the customer's details. Click to access the dropdown under Customer.

• Existing customer: If the customer has previously purchased from your store, their name will be listed in the dropdown. Clicking on the name will auto-fill their default shipping address. To modify the address, simply click the pencil icon next to Shipping Address.

• New customer: If you're dealing with a new customer, click Add Customer within the dropdown. A pop-up window will allow you to input their details. Upon completing their payment, their information, including the shipping address, will be added to the customer list.

3. Payment setup

Finally, set up the Payments and Payment methods. To enhance clarity, we've reorganized this section. Now, the payment details are distinct from the products and are grouped with the payment method options.

2. Updated: Logistics links input for "Import tracking number" feature

Usage scenarios:

Tracking packages through lesser-known logistics providers can present challenges, as their systems may be outdated or incompatible, hindering the ability to check the delivery status through external platforms. This could render both you and your customers unable to track the packages. To enhance this process, an update to your store's admin panel now allows you to input an URL link for each order into an Excel file. This feature enables bulk uploads of multiple orders simultaneously, streamlining the tracking capabilities and providing both you and your customers with direct access to the package's location and status. It's an essential step toward a more efficient tracking process.

Usage path:

To update orders in bulk with a URL link, navigate to Shoplazza admin > Orders > Unfulfilled and click Import tracking number.

Feature overview:

1. Click Import tracking number to export the target orders list as a template for convenient editing.

2. Locate the input field labeled Logistics link and enter the necessary URL information. Once completed, save the list and import it back to your Shoplazza admin.

3. View the shipping status of any package directly within the corresponding order for quick and easy tracking.

3. New feature: Bulk editing your order tags

Usage scenarios:

You can easily handle multiple orders by adding or removing tags. This helps you manage your operations more effectively and saves you time and effort.

Usage path:

Navigate to your Shoplazza admin > Orders. Here you can view and edit your different types of orders, including Unfulfilled, Abandoned checkouts, After sales, and Dispute orders.

Feature overview:

1. To manage your orders, go to the orders page and select the checkbox next to the order number you want to edit. You'll notice a More actions button. Click on it to access additional options. From the dropdown menu, you can easily add or remove tags for multiple orders by selecting Add tags or Remove tags. This feature allows you to organize your orders more efficiently.

2. To add tags to your orders in bulk, simply click on Add tags and you'll see a pop up window where you can select existed tags for the orders. Once you've selected the right tags, click on the Add button to confirm your action.

3. Here you can also create a new tag by typing it into the search box and then clicking on it right underneath.

4. To delete order tags in bulk, you can click on Remove tags and then select the tags you want to remove. Simply click on the Delete button to confirm your action.

4. New feature: Implementing custom code to create custom email templates in Customer Notifications

Usage scenarios:

The Customer Notifications section now features a new method to create email templates through HTML coding. Unlike previous templates, where only partial layout adjustments were possible, custom code now allows you to enhance your email template's content, aligning it perfectly with your brand image.

Usage path:

Navigate to your Shoplazza Admin > Customers > Customer Notifications. Here you can choose the specific notification type you wish to work with. After selecting, proceed by clicking on Template management to access the editing that particular notification.

Feature overview:

1. A new custom code email template is now available for Order notifications, Customer information and Abandoned cart reminder. After accessing a particular template management page, simply click on New template in the top right corner to create a new email template.

2. Select Custom code for your email template and click on Next button in the top right corner of this page.

3. Here you can add a name for this template and edit the email content using HTML. For more details about code variables, please refer to the Variable description.

4. The code preview doesn't update automatically. To preview your template, you'll need to click on Refresh button on the right side.

5. If you need to preview the template in your email inbox, you can click on Send test email, confirm your email address and press Send.

6. Once you've finished editing the template, simply click on the Save button in the top right corner.

7. After creating a new template, you'll have the option to set it as your default template on template management page.

5. Updated reports in Analytics 

1. Updated First-time vs returning customer sales report

Usage scenarios:

The overall sales revenue is broken down into two main elements: acquiring new customers and keeping existing ones. Understanding each part allows you to adjust your marketing strategies effectively.

Usage path:

Navigate to your Shoplazza admin > Analytics > Reports. In the Sales section, click on First-time vs returning customer sales to access.

Feature overview:

Easily monitor and track the sales revenue, order volume, and number of users separately for first-time customers and returning customers. You will also have access to helpful trend charts that show the progress of these metrics.

2. Updated traffic channel analysis report

Usage scenarios:

Understanding your traffic sources is essential for optimizing your advertising strategy and maximizing your return on ad spend (ROAS). This will help you increase your profits by making better decisions about where to invest your advertising budget.

Usage path:

Navigate to your Shoplazza admin > Analytics > Reports. In the Traffic section, click on Traffic channel analysis to access.

Feature overview:

View the statistics on the store traffic sources that bring in visitors, sales revenue, order volume, and conversion rate. You have the option to filter the data by traffic channel or type, allowing you to focus on specific channels. For example, you can choose to only view data from traffic channels categorized as Social.

3. Updated Conversion funnel analysis report

Usage scenarios:

Examine the conversion funnel from different areas to identify specific steps where customers either stop moving forward or take too long to make a decision. These could be moments when they're thinking about adding an item to the cart, hesitating at the checkout page, or pausing to read reviews. By focusing on these areas and making them more user-friendly or informative, you can encourage more customers to complete their purchases, which in turn boosts your conversion rates.

Usage path:

Navigate to your Shoplazza admin > Analytics > Reports. In the Behavior section, click on Conversion funnel analysis to access.

Feature overview:

This feature allows you to examine conversion funnels and rates over different time frames and see corresponding trend graphs. Using UTM tracking, you can analyze the funnel and rates by various traffic sources.

6. Updated feature: Smart search in UTM Report

Usage Scenario:

Previously, filtering for specific sources in UTM Reports required you to know the exact text of the source. Now, the smart search feature helps you find what you're looking for, even if you can't remember the exact wording. This makes the process of sourcing your UTM data easier and quicker.

Usage path:

1. Navigate to your Shoplazza admin > Analytics > Reports > Traffic. Under the Traffic section, click on UTM Report.

2. Click Manage filters. The feature now includes smart search to show related results.

Feature Overview:

The Smart Search in UTM Report allows users to search for related text rather than an exact match when managing filters. This is a great help in easily finding and tracking the sources of your UTM data, making the analytics process more efficient.

7. New feature: Auto translate is available in Multi-Language Translator

Usage scenarios:

The Multi-Language Translator app now comes with an Auto-Translate feature. This option allows you to select individual sections for translation or translate multiple items within a section simiultaneously. For instance, when you're translating your products section, you can easily translate all of your product descriptions at once. This will significantly enhance your efficiency, saving you valuable time and effort.

Usage path:

Navigate to your Shoplazza Admin > Apps > Visit App Store, type the app name Multi-Language Translator   in the search box and install it to your store.

Feature overview:

1. To begin using the new Auto-Translate feature in the Multi-Language Translator app, click on the Auto Translate button. This feature enables you to seamlessly use Google Translate to handle specific content. For best results, always review the translated output.

2. After clicking on the Auto Translate button, a pop-up window will appear, allowing you to choose the target language and content to be translated. Once you've made your selections, confirm by clicking on the Auto Translate button again.

8. Updated: Adding product image label for Booster & Store Conversion app

Usage Scenarios:

Adding certain labels to products during campaign events or even in daily operations can enhance the shopping experience for your customers With the Product labels feature of Booster & Store Conversion App, you can:

• Create image labels or text labels as you wish;
• Select products under specific conditions.

Usage Path:

• Navigate to your Shoplazza Admin > Apps > App Store, search for the Booster & Store Conversion app, add it to your store and install it.

Feature Overview:

1. First, click Product labels in the App interface. Then, you can click on Create new label to enter the label editing page. You can view existing labels you have created, and you can look through, disable/enable, or delete them.

2. Then, you can follow two steps to create a new label:

• The first step is to complete the basic settings including the following content:
  • Name: Name of the label (This will not be shown to your customers)
  • Visibility date: Choose the dates in which the label will be active (By default, the label will remain effective indefinitely)
  • Applicable products: Choose from all products, specific products or collections, or particular products under certain conditions. If you select Select by Conditions, enter specific conditions to find the products you want to target.

The second step is to create a label style. You can choose from creating an image label or a text label.

• Image labels:
  • Image upload: Select an image with a minimum size of 16x16px, no larger than 200kb, in one of the following formats: jpg, jpeg, png, or gif.
  • Recommended images: Utilize the suggested images provided below, including options for Sales, Hot Sale, New, and Holiday, to suit various common scenarios.
  • Label position: Choose the position for the label from one of the four corners: top left, bottom left, top right, or bottom right. If multiple labels are assigned to the same product, the most recently updated label will be shown first.

Text labels:

• Customized text: Enter your personalized text as needed.
• Dynamic data sources: Insert dynamic variables, such as discount amount ({discount_amount}) or discount rate ({discount_rate%}).
• Appearance Options: Choose the Text color, Background color, and Background shape of a label to suit your design preferences.
• Label position: Choose the position for the label from one of the four corners: top left, bottom left, top right, or bottom right. If multiple labels are assigned to the same product, the most recently updated label will be shown first.

3. Click Complete to save the label.

4. Next, navigate to your Shoplazza admin > Online store > Themes and select the theme to put the label on the pages. Click the Embed apps icon on the left and enable the Product labels feature (called PRODUCT MAP MARKETING on this page).

9. Updated: Enhanced Form tools app now supports uploading attachments and auto exporting

Usage scenarios:

1. When you're using Form tools to gather feedback or specific requests from your customers, there may be situations where you need them to attach files as references or examples. To make things easier for you, we've included a feature that allows you to add an option for uploading attachments when creating your forms.
2. To ensure you receive timely notifications for customer feedback that needs immediate attention, we offer an automatic export feature. You can choose to enable this feature based on your specific needs.

Usage path:

Navgate to your Shoplazza admin > Apps > Visit App Store > search for the app Form tools   and install it to your store.

Feature overview:

1. To begin using the new upload option in the Form tools app, click on the Upload button.

2. In the Widget settings, you can modify a range of elements like labels, placeholders, and quantity limits, as well as decide if the option is mandatory. This flexibility lets you adjust the option to meet your unique needs.

3. Switching over to the Form Config, you can enable the Automatically export feedback button and enter your email address. Once it's enabled, any feedback from your customers will automatically be sent to the email you specify. The default email is your customer service address, and that will be used if you haven't entered a custom one.

10. Updated: Advanced features in the Bundle Sales app

Usage scenarios:

After setting the Bundle purchase method in the Bundle Sales app, capitalize on peak shopping seasons or special sale events when customers are looking for quick and convenient buying experiences. The new One-Click Add to Cart and Quick Buy features can significantly enhance the shopping experience, making it easier for customers to complete their purchases.

Usage path:

Navigate to your Shoplazza admin > Apps > Visit App Store, search for the Bundle Sales app, and install.

Once installed, click Bundle Sales in the navigation bar on the left of the app interface. Then, click Advanced settings.

Feature overview:

After selecting Advanced Settings, a pop-up window will appear. In this window, two new Bundle purchase methods are available to make shopping more efficient for your customers:

• One-click add to cart: A single click on Add to cart adds all bundled items to the cart.
• Quick buy: Clicking Buy Now takes customers directly to checkout with the entire bundle.

11. Updated: Gift card product now supports selecting various images

Usage scenarios:

Once you've added gift card products into your online store, your customers can now personalize their gift cards by choosing from a variety of images. This feature is perfect for adding a personal touch to gifts for special events such as holidays and birthdays.

Usage path:

Navigate to your Shoplazza admin > Online store > Themes, click on Customize and switch to your default product page. Click on the Add section and select Send Gift Card for your store.

Feature overview:

1. When you click on the Send as a gift button, a pop-up window will automatically display all the available images of the gift item. You can choose the image you prefer, which will be used in the email when sending the gift card.

2. Here's an example of the gift card sent to the recipient email inbox.

12. New feature: Filters for collections

Usage scenarios:

Make it easy for your customers to find exactly what they're searching for in your collections by creating custom filters. With this feature, you can:

• Customize filter category names to make them easily understood by customers.
• Add multiple filter categories for a more refined search.
• Select certain tags as filter options.
• Add extra filter options by using select metafields. Currently, the applicable metafields are Volume, Dimension, Weight, and Single-line text.

Usage path:

Navigate to your Shoplazza admin > Online store > Navigation. Here, you'll see the added filter features.

Feature overview:

1. Click Add filter to input related information in the pop-up window.

2. Choose the type of filter category.

1. • If you select Variant, click on the dropdown menu under Product Variant to pick the specific variant you want to use as a filter option.

3. For Metafields, open the dropdown menu to either select a metafield or search for one. All values within that metafield will then serve as filter options in your store.

4. Lastly, name your filter category. This name will be displayed to customers on your store.

13. Updated: Express checkout button is available for One-page checkout

Usage scenarios:

With the Express Checkout feature, customers who find a product they want to buy can easily enter their shipping details and finalize their purchase in a few simple clicks. This seamless experience is likely to lead to completed orders and ongoing customer loyalty.

Usage path:

1. Navigate to your Shoplazza admin > Settings > Checkout, and confirm your checkout page style.

2. Go to your Settings > Payments. Enter the payment method you've already set up, such as Paypal. Click on Enable Paypal Checkout and click Save.

Feature overview:

By integrating Express Checkout into your One-page checkout, you can accelerate the process, enhance user-friendliness, and increase security. By doig so, this positively impacts conversion rates and ensures customer information remains secure.

14. Updated feature: Description of shipping plans on checkout page

Usage scenarios:

Your online store sells a range of products, some of which fall under the standard shipping plan and others under a custom shipping plan. When a customer has a mixed cart, the system now takes over to automatically show the most cost-effective shipping option during checkout. This change offers your customers a detailed description of their shipping options, possibly including estimated delivery times, empowering them to make more informed decisions.

Usage Path:

This feature is automatically enabled, so no extra settings or adjustments are needed.

Feature Overview:

The new update is designed to enhance the checkout experience for your customers. When a cart contains items that can be shipped through both standard and custom plans, the system now automatically selects the most affordable shipping method and provides a detailed description. This optional description can also include estimated shipping times, contributing to higher customer satisfaction and potentially boosting completed orders.