Assigning the correct condition to each product you list on Shoplazza is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition. At the same time, some items in poor condition are not available for sale on Shoplazza.
Unacceptable and prohibited items
Items in any of the following conditions are unacceptable for listing on Shoplazza:
- Item is not clean, including signs of mold, heavy staining, or corrosion.
- Item is damaged in a way that renders it difficult to use.
- Item is missing essential accompanying material or parts (excepted for instructions).
- Item requires repair or service.
- Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
- Items are prohibited for sale on Shoplazza.
For information about selecting a condition for your product, see the below guidelines:
A brand-new item. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is required for New items.
A pre-owned product that was inspected and tested to work and look like a new product via images on Shoplazza. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 30cm away, and may arrive in an original or re-packaged box with relevant accessories that may be generic. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected. Any exceptions to this condition description will be mentioned on the product detail page.
Used - Like New or Open Box
An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. Instructions are included.
Used - Very Good
A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes. Items may arrive with damaged packaging or be repackaged and could be missing some accessories. Missing accessories are clearly defined for each item.
Used - Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Items may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts or accessories such as screws (in the case of furniture) or an instruction manual.
Used - Acceptable
The item is fairly worn but continues to function properly. Items may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Items may be missing some parts or accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.