Global Accounts | Manage Accounts & Linked Stores

The Recipients page is where you manage all your payout recipients in one place. You can check recipient status, search and filter recipients, view account details, and initiate a payout directly to a recipient — making repeat payments more efficient.

View the recipient list

1. Open the Recipients page: go to Finances > Shoplazza Accounts > Payout, then click the Recipients tab.

2. Review the list: the recipient list shows the key information for each recipient.

List field descriptions:

Field	Description
Nickname	The recipient's nickname and account name (for your reference only).
Status	Active / Processing / Action required / Rejected.
Transfer method	The clearing network together with the receiving region and currency (e.g., SEPA, SWIFT, RTGS, FPS).
Account details	The masked account number / IBAN.
Action	Detail / Payout / More (Duplicate, Edit, etc.).

Recipient status

Status	Description
Processing	The recipient's information is under review and cannot be used for payouts yet. This is usually quick — the actual time depends on the review result, and can be as fast as 1 minute.
Action required	The recipient's information has triggered a risk rule. You need to upload supplementary materials in the backend and resubmit for review.
Active	The review has passed and you can initiate payouts normally.
Rejected	The review did not pass. You can edit and resubmit, or delete the recipient.

Recipient status: Active (ready for payouts), Processing (under review, temporarily unavailable), Rejected (can be edited and resubmitted, or deleted).

Search and filter

When you have a large number of recipients, use search and filters to locate one quickly:

Search: enter the recipient's account number or nickname.
Status: filter by Active / Processing / Rejected.
Country/Region, Receiving currency, Clearing network: filter by the corresponding dimension.
Reset: clear all filter conditions.

Common actions

View details: click "Detail" to view the recipient's complete bank and contact information.
Initiate a payout: click "Payout" to create a payout directly to this recipient.
Add supplementary materials: if the status indicates that documents are required, upload the relevant files as prompted.

Interface controls and buttons

The functions of the buttons and controls on the Recipients page are as follows:

Button / control	Location	Function
Payout / Recipients (tabs)	Top of the page	Switch between the "Payout records" and "Recipients" views.
New recipient	Top right	Start the flow to add a new recipient: first choose the account type (Domestic Bank Account / International Bank Account), then fill in the details and submit.
Export	Top right	Export the current recipient list as a file (unavailable when the list is empty).
Search box	Filter bar	Search by the recipient's account number or nickname.
Status / Country/Region / Receiving currency / Clearing network (filters)	Filter bar	Filter recipients by the corresponding dimension.
Reset	Filter bar	Clear all search and filter conditions.
Detail (row action)	Action column	View the recipient's complete bank and contact information.
Payout (row action)	Action column	Go directly to the "Create a payout" flow with this recipient preselected.
Duplicate (row action)	Action column	Copy this recipient's information to quickly create a similar recipient (common for recipients that are Processing).
More (···) (row action)	Action column	Expand more actions, such as editing or deleting the recipient (deletion requires confirmation).

Next steps

Payout | Create a Payout
Payout | Manage Payout Records