Onboarding | Account Onboarding & Verification (KYC/KYB)

Before using Shoplazza Accounts for the first time, you must complete account onboarding and identity verification (KYC / KYB). After submitting the required business or individual information based on your entity type and passing the review, you can access global collections, payouts, currency exchange, card issuance, and other services.

Supported Entity Types and Countries / Regions

Entity Type	Supported Countries / Regions
Individual	Mainland China
Business	Mainland China, Hong Kong SAR, the United States, the United Kingdom, and 27 European countries, among others

Note

A foreign-invested business refers to a business entity registered outside Mainland China and Hong Kong SAR. Hong Kong businesses are not required to provide the NAR1 form during their first year, or may use the NNC1 form as a substitute. The shareholding structure chart must be signed or stamped by a director. A screenshot of the store registration information page is optional. We recommend submitting all available documents in advance, including optional documents, to help avoid additional requests during subsequent compliance and risk-control reviews.

Prepare Before You Start

Please prepare the following documents:

Business entities: Business license / certificate of incorporation, identification documents of the legal representative and beneficial owners, proof of business address and business operations, etc.

Note

The actual document requirements will be automatically adjusted based on the country or region, entity type, and registration date. Please refer to the requirements displayed on the application page.

Onboarding Process

1. Start the Application: When you access Shoplazza Accounts for the first time, or click “Apply for Global Account” in the final step of your Shoplazza Payments application, you will be directed to the onboarding guide page, where you can select “Apply Now.”

2. Enter Basic Information: Provide the entity name / full name, identification details, country / region, business or residential address, contact person, and contact details. Upload the required identification and supporting documents.

3. Enter Business Information: Provide your website, primary and secondary industry categories, business model, monthly revenue, business locations, and other requested information.

4. Enter Legal Representative Information (Businesses): Provide the legal representative’s name, identification details, and address, and upload the required identification documents. You can add up to 3 legal representatives.

5. Enter Beneficial Owner Information (Businesses): Provide information for all beneficial owners who hold 25% or more of the shares, and upload their identification documents.

6. Review and Accept the Agreements: Read and agree to the Terms of Service and other agreements. If you have already activated Shoplazza Payments, you can also authorize the linking of your Payments payout account. Merchants who have not activated Shoplazza Payments can apply directly without linking an account.

7. Submit Your Application: Review all the information to ensure it is accurate, then submit your application.

Review and Application Status

After successfully submitting your application, the review process is expected to take 1–2 business days. The review result will be sent to the contact email address you provided during onboarding.

You can also log in to your Shoplazza admin, go to Funds > Shoplazza Accounts, and open the Onboarding Details page to check your application progress.

Status	Description
Under Review	Your information has been submitted and is currently under review. You cannot edit it at this stage.
Rejected (Additional Documents Required)	Some fields need to be updated. Please provide the requested information as indicated, then resubmit your application.
Declined	Your application was not approved. You can click “Reapply” to submit a new application.
Onboarded	Your account has been successfully activated, and you can now use its features.

Onboarding Entry Points and Process Overview

Merchants who have already activated Shoplazza Payments, or those who do not need Shoplazza Payments, can skip the Payments onboarding process and proceed directly to Shoplazza Accounts onboarding.

If Shoplazza Accounts has not yet been activated, the system will automatically redirect you to the onboarding guide page.

The following section provides an overview of the application page displayed after Shoplazza Accounts onboarding has been successfully completed.

Merchants Using Shoplazza Payments: During the Shoplazza Payments activation process, go to Funds > Shoplazza Payments to activate your payment service. In Step 5, “Payout Account Information,” select “Apply for Global Account” as your payout account, and check the Shoplazza Accounts Terms of Service and Privacy Policy to complete the onboarding process simultaneously.

Merchants Not Using Shoplazza Payments: Go to Funds > Shoplazza Accounts. On the onboarding guide page, select “Individual Onboarding” or “Business Onboarding” to begin entering your information.

After submitting your application, you can check the review progress and results on the Onboarding Details page.

Important Notes

Name Consistency: The entity name provided in your application must exactly match the registered name held by your acquiring institution (such as your bank) for verification purposes.
Accurate and Complete Documents: All identification and supporting documents must be clear, genuine, and valid. Supported file formats: JPG / JPEG / PNG / HEIC / PDF. Each file must not exceed 10 MB.
Complete Beneficial Owner Information: Business applicants must provide information for all beneficial owners holding 25% or more of the shares. Missing information may affect the review process.
Regional Availability: If you see the message “This service is not yet available in your region,” please wait for the service coverage to expand.

Next steps