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Klarna

Klarna is a direct and secure payment method, with Klarna Pay Later, Klarna Pay Now and Klarna Slice It, your customers can choose to pay for their orders through a variety of options. These different payment options allow customers to pay immediately, by invoice or in installments using a direct debit or credit card. Klarna is only available for merchants in the following countries/regions:

  • North America (U.S and Canada)

Stay tuned for the European region and the Oceania region will be launched soon.

You can learn more about the steps to activate Klarna in Link Klarna with SHOPLAZZA.

On This Page

Link Klarna with SHOPLAZZA

Precautions for using Klarna

Klarna Products Introduction

Link Klarna with SHOPLAZZA

Starthere: SHOPLAZZAadmin > Settings > Payment channels > Klarna 

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Step 1: Enable Klarna for payment collection. Click Enable on the pop-up page.

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Step 2: Click Activate on the page, fill in the detailed Klarna account information to link.

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Note

  • When placing order information using Klarna as the payment channel, the user must fill in the first and last name separately, and the first and last name is required. Make sure you have this set up for Klarna-enabled stores.
  • After enabling Klarna you enable auto-syncing tracking numbers to Klarna.

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  • Click here in the Please note will be automatically directed you to the settings page, please make sure that the store settings are consistent with the image below.

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Precautions for using Klarna

For Klarna transactions, please upload the tracking number in time. If the products are not shipped within 28 days or the order tracking number is not uploaded, the Klarna transaction will expire and you will not be able to receive Klarna's settlement. The SHOPLAZZA order status will not be updated automatically, please do not ship orders that have not been shipped for more than 28 days.

Klarna provides various types of products, the specific types of products you can use depend on your application approval and contract with Klarna.

For Klarna's product categories and introduction, please refer to Klarna Product Introduction。

Klarna Products

Klarna Pay Later

Klarna Pay Later is a buy now pay later invoice payment method. By choosing Klarna Pay Later as a payment method, customers agree to pay for their purchases at a later date. Customers can sometimes choose between a two-week or two-month repayment plan, with Klarna advancing the funds for the order.

Where you can receive payments with Klarna Pay Later 

Klarna Pay Later is available for merchants selling in Euros in Austria and Germany and in Sweden in SEK or EUR.

Get paid manually with Klarna Pay Later

In your payment settings, you can choose to be paid automatically when an order is placed, or manually within 28 days of the order being placed. By default, payments are automatically obtained. When you get paid, Klarna provides the funds to you immediately and emails the customer a link. Customers use this link to pay Klarna for their orders. They can pay for their order within up to 14 days, depending on what they chose at checkout.

Customers also have up to 14 days after receiving an order to decide whether to keep the product under Klarna's Buyer Protection Policy. If you offer your customers the option to pay with Klarna, set up your payment settings to get paid manually and wait until the order shipped out before getting paid. If you use this workflow, the time customer receives the payment link will be closer to the time they receive the order, and the 14 days they need to pay for the order is closer to the 14 days it takes to decide whether to leave the product of the order. In addition to manually capturing payment, it may be necessary to clearly communicate your shipping timeline to ensure customers are aware of any possible issues that may not be fully aligned with this payment method.

* If you don't get paid within 28 days of the order being filled, the payment will expire and be forfeited.

Klarna Pay Later Customer Experience

* Klarna Pay Later is only available for customers in Austria, Denmark, Finland, Germany, Netherlands, Sweden and the UK.

After selecting Klarna Pay Later, customers will be redirected to the Klarna website to choose when to pay for their order.

If the customer mistakenly transfers the outstanding balance directly to you instead of Klarna, you must cancel the order and issue a refund. Then, replace the order with a duplicate draft order marked "paid" (because the customer has paid you in full) and archive the order. This action allows Klarna to receive a refund and cancel its own invoice. This also ensures that your sales statistics and inventory are back to the correct values.

If you do not follow this process, Klarna will continue to collect outstanding funds from customers. If customers choose to pay for their order over a longer period of time, they will be charged an additional fee.

Klarna Pay Now

Klarna Pay Now enables customers to pay for orders using their online banking details. Klarna Pay Now connects with the customer's bank account and the funds are debited from their bank account immediately. You'll receive funds the next time you have an income payment.

Where you can receive payments with Klarna Pay Now

Klarna Pay Now is available for merchants selling in Euros in Austria and in SEK or EUR on Sweden.

Get paid manually with Klarna Pay Now

You can manually capture your authorized Klarna Pay Now payments. Orders paid with Klarna Pay Now will not be automatically received if you have set up your settings to get paid manually. To get paid, please manually post the payment as soon as it is authorized.

Klarna Pay Now Customer Experience

*Klarna Pay Now is only available for customers in Austria, Denmark, Finland, the Netherlands and Sweden.

After customers choose Klarna Pay Now, they will be redirected to Klarna's website to pay for the order. If your customer is using this payment option for the first time, the Klarna website will prompt the customer to sign up with their credentials, or log in to their account and pay for the order using their linked bank account.

Klarna Slice It

With Klarna Slice It, you can offer your customers the option to pay for their orders through financing. Customers can pay the outstanding amount in installments over a period of 6 to 36 months, with or without interest. Klarna Slice It assumes any fraud or financial risk that arises at any time during the provision of this payment option to your customers.

Where you can receive payments with Klarna Slice It

Klarna Slice It is only available for Swedish merchants selling in SEK or EUR.

Get paid manually with Klarna Slice It 

You can manually capture your authorized Klarna Slice It payments. Orders paid with Klarna Slice It will not be automatically received if you have set up your settings to manually get paid. To get paid, please manually post the payment as soon as it is authorized.

Klarna Slice It Customer Experience

*Klarna Slice It is only available for customers in Austria, Denmark, Finland, Germany, the Netherlands, Sweden and the UK.

Once a customer selects Klarna Slice It, they will be redirected to Klarna's website to choose the installment method they would like to use to pay for their order.

The system completes a credit check to assess your customer's eligibility for financing and its available monthly installment payment options. Actual payments will be captured at a later time. Payments will be made in the Klarna app or customer portal via other payment methods such as credit cards. Your customers also have the option to link a bank account to their Klarna account.

If your customer chooses Klarna Slice It, it may incur some additional fees. To learn more about additional fees, visit Klarna for details.

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