Subscription Fee and GMV Commission Fee

What are the fees for using Shoplazza?

Shoplazza fee consists of two parts: Subscription Fee and GMV Commission Fee.

What is the Subscription Fee?

Shoplazza will give you a 7-day free trial after you create an account. If you want to continue using Shoplazza during the free trial, you must subscribe to an official plan version before it expires. Then, your experience with Shoplazza will continue.

How do I pay the subscription fee?

The subscription fee must be paid by credit card (Currently supporting VISA, Mastercard, JCB, American Express, and UnionPay). During the free trial, if you add your credit card and subscribe to one of the official plan versions, your subscription is set to be auto-renewed by default and a subscription fee will be incurred at the beginning when you subscribe to a pricing plan. Shoplazza automatically extends your subscription by renewing the plan periodically on the agreed-upon date. This prevents your account from being expired.

The picture below explains on Shoplazza, how auto-payment for subscription works in different scenarios.mceclip0.png

How to find the next deduction date for my subscription fee?

In order to find the next deduction date for your subscription fee

  1. Go to Shoplazza admin then Click on Settings
  1. Click on Plan and Payment

Three days before the store expiration, you will be reminded by a notification on the site that the subscription fee will be deducted soon for the next period.

When will my subscription fee be deducted?

The subscription fee is automatically deducted at 23:59:59 on the day  of the store expiration. Shoplazza will initiate a subscription fee deduction to your linked payment account.

How will I be notified after I paid my subscription fee?

Shoplazza will email you the successfully paid bill if the deduction and store renewal are successful. The subscription bill is also available for download at any time in Shoplazza admin.

What happens if my transaction fails?

If the store is linked with a credit card that cannot be used for normal transactions, the renewal will fail. To avoid affecting store transactions, after the first automatic subscription deduction fails, Shoplazza will provide you with two additional retry deduction opportunities once every 24 hours. After the last retry deduction fails, your store will be frozen.

What is the GMV Commission Fee?

As a SaaS service platform, Shoplazza needs to provide continuous technical operation and maintenance guarantees for merchants, and it needs to continue applying new functions to meet the diversified scenarios of businesses. Therefore, a certain percentage of the commission fee will be charged to the merchant's GMV as a technical cost.

How is the GMV Commission Fee Deducted?

GMV commission fee needs to be paid by credit card. When the GMV commission generated by the store reaches $50, the system will generate a commission bill and initiate a deduction for the credit card linked to the store.

The following map/process shows how Shoplazza will charge commission fees for maintenance expenses and other technical costs to continuously provide services to merchants.mceclip1.png

How will I be notified after I paid my GMV Commission fee?

If the deduction is successful, the system will generate the commission bill details and push them to you via email. At the same time, it will send an internal letter, and you can download the payment statement at the Shoplazza admin for reconciliation at any time.

What happens if I failed to pay GMV commission fee?

Depending on the number of failed deductions, different results will be provided.

  • If the first deduction fails, the system will get in touch with you through notifications and email to remind you to update a credit card that can be paid normally. And the second deduction will be initiated after 24 hours.
  • If the second deduction fails, the system will temporarily freeze your admin, and get in touch with you by notification and email to remind you to update the credit card that can be paid normally. The third deduction will be initiated after 24 hours.
  • If the third deduction failed, and the deduction result was consistent with the second time, and the admin continued to be frozen. The system will initiate the last deduction after 24 hours.
  • If the last deduction fails, the entire store enters a frozen state, which will affect the transactions of your store.

Note

The system can provide a total of 3 days for the merchant to link the credit card that can be paid normally. During this period, the merchant can initiate payment after linking the card to remove restrictions. After the store is frozen, the merchant can also initiate a deduction to unfreeze.

Is my credit card information safe?

Shoplazza is PCI payment security certified to ensure the security of your payment information. Additionally, linked credit card information is stored directly on the third-party payment platform. Stripe has advanced risk management features to keep your credit cards safe.

Where can I receive payment bills?

We will follow the "Terms of Service" and use the email address you provided when registering for your Shoplazza account as the main method of notification.

How can I cancel the auto-recurring of subscription fee?

Start here: Settings > Plan and Payment > Plan > Cancel auto-recurring.

How can I unlink the credit card?

Start here: Settings > Plan and Payment > Preferred payment method > Managing credit card.

Note

If you want to unlink your credit card, you'll need to settle any arrears bill first. Once charged, Shoplazza will unlink your credit card and domain, log you out of your current store, and email you the settled bill.

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