How Do I Initiate a Return of COD Rejected Orders?

1.Start here: SHOPLAZZA admin > Orders > After sales > Pending

2.Select the COD order that you need to initiate a return for and click to redirect to the order details page.

mceclip0.png

3.Click “Rejected by customer.”

mceclip1.png

4.Confirm to start the return process.

mceclip2.png

5.After clicking “Returned”, the order status will be changed from “Return in progress” to “Returned”.

mceclip3.png

mceclip4.png

📘 Note:

The return action only changes the order status, and does not involve tracking the actual return.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.