1.Start here: SHOPLAZZA admin > Orders > After sales > Unfulfilled

2.Select the COD order that you need to initiate a return for and click to redirect to the order details page.

3.Click “Rejected by customer.”

4.Confirm to start the return process.

5.After clicking “Returned”, the order status will be changed from “Return in progress” to “Returned”.

📘 Note:

The return action only changes the order status, and does not involve tracking the actual return.