App charges

There are three different types of app-related charges and credits that you can receive:

• Subscription charges - These charges are for recurring use of an app, such as a monthly subscription. They appear on your Shoplazza Billing Management->Application.
• App usage charges - These charges are variable based on how much you're using the app or the service that it integrates with (such as the number of interactions provided by a customer service app). They appear on your Shoplazza Billing Management->Application.
• One-time app purchases - You will make a one-off payment for the application. These charges are for specific services provided by an app (such as a single migration of your data from one platform to another). They appear on Shoplazza Billing Management->Application.

Subscriptions

You will need to pay for your subscription and use of the app on a 30-day subscription billing cycle starting with your app subscription.

You are invoiced every 30 days for your app subscription, and you pay in advance for the following 30 days. For example, suppose you receive your invoice April 5. Since April has 30 days, the cycle will terminate at the end of May 4th. On May 5, you are billed for the second month of your subscription. The third month payment is billed on June 4 since may has 31 days.

App billing cycles

Apps that charge merchants using subscriptions are billed on an independent, 30-day billing cycle. There are two types of subscriptions:

• Recurring pricing plans
• Usage pricing plans

Recurring pricing plans

Recurring app charges are billed with the next 30-day invoice.

You can see which subscriptions have subscription fees under Account Management->Billing Management->Apps->Subscription Management.

If you stop paying your bill or deactivate your shop, Shoplazza will terminate your app subscriptions. You can go into the app and re-initiate the subscription.

Usage pricing plans

If you use a usage-based application. You will need to pay at the beginning of the billing cycle for the subscription to the app for that cycle and at the end of the cycle for the usage you have incurred during that cycle.

Uninstalling apps with recurring charges

Make sure that you consider app billing cycles when you plan to uninstall an app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it. The bill will still show the cost and deduct the subscription fee for the cycle and the usage fees incurred between the start of the subscription and the time of uninstallation.

App usage charges

App usage charges are associated with an app's 30-day billing cycle and represent charges for app usage events.

Capped amount

Apps that issue usage charges can include a capped amount that prevents billing from exceeding a maximum threshold over the duration of the billing period. To continue using an app after exceeding a capped amount, you need to agree to a new usage charge. This prevents you from being charged for any usage over and above the capped amount.

Increase app spending limits for usage charges

Apps that issue usage charges can include a spending limit that prevents app charges from exceeding a maximum threshold over the duration of the billing period. If you reach 90% of your spending limit for an app, then you receive a notification email. If app spending continues and reaches the spending limit, then you risk losing service for the remainder of the billing period for that app. To avoid this, you can increase the app spending limit.

Steps for increasing the app spending limit.

1. In the Shoplazza Admin, go to Account Management > Billing Management > Applications > Subscription Management
2. Click on the manage spending limit of the application you need to adjust.
3. Enter an amount in the NEW APP SPENDING LIMIT field. The new amount must be greater than your current app spending limit. The app usage charge that's shown here might differ from what's shown on your invoice. The most up-to-date app usage charge is shown here.
4. Select the checkbox to acknowledge that you're changing your app spending limit.
5. Click Save.
6. Click Confirm.

One-time app charges

One-time app charges are for apps that aren't billed on a recurring basis. You will make a one-off payment for the application. These charges are for specific services provided by an app (such as a single migration of your data from one platform to another). They appear on Shoplazza Billing Management->Application.

App prorating, upgrades, and downgrades

If you upgrade or downgrade your subscription with an app, then the app will prompt you to agree to a new recurring app charge. This is because Shoplazza allows each app only one recurring app charge to be enabled at a time. The existing recurring application charge will be canceled and replaced by the new charge.

Depending on the app, the new recurring app charge is either applied immediately, or after the app's current billing cycle ends.

If the new app charge is applied immediately, then when you upgrade your plan by moving from a less expensive charge to a more expensive charge, the charge is prorated based on the difference in price and the number of days remaining in the billing cycle. For example, if you begin a 30-day billing cycle on a $5.00 plan, and upgrade to a $15.00 plan on day 15 of the billing cycle, then you're charged  ($15.00 - $5.00) * (15/30) = $5.00 USD. If you are upgrading your package on the last day of the current cycle or if the difference in price is less than $1, you do not need to pay the difference. The upgrade will take effect immediately after the difference has been deducted.

When you downgrade your plan by moving from a more expensive charge to a less expensive charge, the downgrade of the package will be effective immediately upon approval of the bill and no refund of the difference in price will be made.

App billing FAQ

Why does it look like I'm being charged in arrears?

You'll see app charges on your account as soon as you install an app, but fees won't be due until you receive your 30-day bill.